The Executive Office of Labor and Workforce Development (EOLWD) FY18 data-driven performance

Learn how EOLWD uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOLWD has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they’re performing on this page.

EOLWD's Fiscal Year 2018 performance

Department of Industrial Accidents 

FY18 Metric FY18 Target  FY18 Performance
(as of 12/31/17)
Waiting times from Conciliation to Conference in the dispute resolution process Maintain the waiting times in the 8 to 12 week range for 2018. Current wait times are at 12 to 18 weeks.
Launch document upload project. The document upload project will allow attorneys to submit larger sized documents to the DIA for the Conference stage of the dispute resolution process.  Initial goal will be to have between 500 - 600 packets uploaded per month for the first roll out phase of three months. At the end of that period we will look to expand to full implementation of 1,000 - 1,200 documents uploaded per month. This will later be expanded to Conciliation and Hearing which could eventually mean between 3,000 to 5,000 documents uploaded per month by FY 2020. Currently the upload protocol has been fully implemented for conference packets. The monthly average is 861 packets uploaded. 
Streamline the approval process for Workplace Safety Training Grants. By fast tracking approval process we should be able to cut the approval time to 1 to 2 months. The Office of Safety has been able to get approval for over 90% of the grant applications for FY 2018. Some applications remain pending due to approvals from other agencies that have not yet been obtained.
Maintain or lower DIA assessment rate. DIA will seek to maintain the current assessment rate of 5.6% or lower it through prudent fiscal management. Assessment rate remains 4.56% as it will not be adjusted until July 1, 2018.

 

Department of Labor Standards 

FY18 Metric FY18 Target  FY18 Performance
(as of 12/31/17)
% of apprentice applications approved and ID cards mailed within x days of receipt 60% within 4 business days. 100% within 7 business days 60% within 4 business days. 100% within 7 business days
% of health/safety inspection reports issued to employer within x days of inspection 60% within 10 business days. 100% within 20 business days. 60% within 10 business days. 100% within 20 business days.

 

Department of Labor Relations 

FY18 Metric FY18 Target  FY18 Performance
(as of 12/31/17)
Reduce the average number of weeks between petition and final deposition in contract mediation cases. 26 weeks 19.4 weeks
Reduce the average number of weeks to issue a ULP Hearing Officer decision after post hearing briefs have been filed. 26 weeks 13.15 weeks
Maintain the average number of weeks to issue a probable cause determination after the close of the investigation record 5 weeks 4.33 weeks
Maintain the average number of weeks to issue a CERB Decision on Appeal of a Hearing Officer Decision 16 weeks 12.24 weeks
Maintain the average number of weeks to issue a CERB Decision on Appeal of a Hearing Officer Probable Cause Dismissal 12 weeks 14.15 weeks

 

Department of Labor Relations 

FY18 Metric FY18 Target  FY18 Performance
(as of 12/31/17)
Reduce the average number of weeks between petition and final deposition in contract mediation cases. 26 weeks 19.4 weeks
Reduce the average number of weeks to issue a ULP Hearing Officer decision after post hearing briefs have been filed. 26 weeks 13.15 weeks
Maintain the average number of weeks to issue a probable cause determination after the close of the investigation record 5 weeks 4.33 weeks
Maintain the average number of weeks to issue a CERB Decision on Appeal of a Hearing Officer Decision 16 weeks 12.24 weeks
Maintain the average number of weeks to issue a CERB Decision on Appeal of a Hearing Officer Probable Cause Dismissal 12 weeks 14.15 weeks

 

Department of Career Services 

FY18 Metric FY18 Target  FY18 Performance
(as of 12/31/17)
Increase the percent of customers who complete training and are employed in a training related job 83% 76%
Increase the percent of hires made by employers with career center referrals >5% of FY17 69%
Increase the percent of employers who hire one or more career center referrals >5% of FY17 28%
Improve the percent of disabled job seekers who become employed 53% 48%
Increase percent of low income job seekers who become employed 68% 60%
Increase the percent of customers who complete an industry recognized training with a certificate, degree or credential 95% 85%
Reduce the number of weeks collecting UI Benefits for claimants participating in the RESEA program 20.5 19
Increase % of Career Center Customers with significant barriers to employment who became employed as a result of receiving services at a Career Center 65% 59%

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