The Executive Office of Labor and Workforce Development (EOLWD) FY20 data-driven performance
Learn how EOLWD uses data to improve your experience with state government.
The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOLWD has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.
You can find out which metrics our agencies are tracking and how they’re performing on this page.
EOLWD's Fiscal Year 2020 Performance
Department of Industrial Accidents (DIA)
| Agency | FY20 Metric | FY20 Target | FY20 Current Performance |
| Department of Industrial Accidents | Continue document upload project. The document upload project will allow attorneys to submit additional documents to the DIA for the Conciliation stage of the dispute resolution process. | For Fiscal Year 2020, we will expand the implementation with a target of 1,200 Conciliation documents uploaded per month on average (2,300 per month total when including Conference documents). We will later expand to Hearing documentation which could eventually mean between 3,000 to 5,000 documents uploaded per month by FY 2021. | Worked with our vendor to develop environment to build and test. Documents have not been uploaded. |
| Department of Industrial Accidents | Maintain or lower DIA assessment rate. | Our target assessment rate for Fiscal Year 2020 will be 3.83% or lower. | FY' 20 assessment rate decreased to 3.51% |
Department of Labor Standards (DLS)
| Agency | FY20 Metric | FY20 Target | FY20 Current Performance |
| Department of Labor Standards | % of employment agency new applications reviewed within x days of receipt | 50% reviewed within 5 business days, 100% reviewed within 10 business days. | DLS is meeting or exceeding this target. 75% are reviewed in 5 business days or less and 100% in 10 business days or less. |
| Department of Labor Standards | % of employment agency renewal applications reviewed within x days of receipt | 60% within 5 business days. 100% within 7 business days. | DLS is meeting or exceeding this target. 7-5% are reviewed in 5 business days or less and 100% in 7 business days or less. |
Department of Unemployment Assistance (DUA)
| Agency | FY20 Metric | FY20 Target | FY20 Current Performance |
| Department of Unemployment Assistance | Average age of all pending Lower Authority Appeals |
≤30 days | 23 days |
| Department of Unemployment Assistance | New employer status determinations made within 90 days |
>75% (preliminary) | 78.50% |
Department of Labor Relations (DLR)
| Agency | FY20 Metric | FY20 Target | FY20 Current Performance |
| Department of Labor Relations | Reduce the average number of weeks between petition and final deposition in contract mediation cases. | 24 weeks (preliminary) | 16.29 weeks |
| Department of Labor Relations | Reduce the average number of weeks to issue a ULP Hearing Officer decision after post hearing briefs have been filed. | 24 weeks (preliminary) | 21.74 weeks |
| Department of Labor Relations | Maintain the average number of weeks to issue a probable cause determination after the close of the investigation record | 4 weeks (preliminary) | 5.43 weeks |
| Department of Labor Relations | Maintain the average number of weeks to issue a CERB Decision on Appeal of a Hearing Officer Decision | 14 weeks (preliminary) | 20.14 weeks |
| Department of Labor Relations | Maintain the average number of weeks to issue a CERB Decision on Appeal of a Hearing Officer Probable Cause Dismissal | 12 weeks | 12.5 weeks |
MassHire Department of Career Services (MDCS)
| Agency | FY20 Metric | FY20 Target | FY20 Current Performance |
| MassHire Department of Career Services | Increase the percent of customers who complete training and are employed in a training related job | 84% | 75% |
| MassHire Department of Career Services | Increase the percent of hires made by employers with career center referrals | >5% of FY19 (60%) | 58% |
| MassHire Department of Career Services | Increase the percent of employers who hire one or more career center referrals | >5% of FY19 (25%) | 24% |
| MassHire Department of Career Services | Improve the percent of disabled job seekers who become employed | 61% | 66% |
| MassHire Department of Career Services | Increase percent of low income job seekers who become employed | 74% | 79% |
| MassHire Department of Career Services | Increase the percent of customers who complete an industry recognized training with a certificate, degree or credential | 95% | 83% |
| MassHire Department of Career Services | Reduce the number of weeks collecting UI Benefits for claimants participating in the RESEA program | 19 | 18.7 |
| MassHire Department of Career Services | Increase % of Career Center Customers with significant barriers to employment who became employed as a result of receiving services at a Career Center | 72% | 77% |