The State Organization Index provides an alphabetical listing of government organizations, including commissions, departments, and bureaus.
Top-requested sites to log in to services provided by the state
Error: The claim submitted is a duplicate of a claim previously paid for the same member, pay-to provider number, date of service, and service code. Some software systems will automatically generate "tracers" for claims that have not been posted.
Resolution: To avoid this error, post claims from your remittance advice in a timely manner to avoid rebilling previously paid claims.
Error: The member had Medicare coverage in addition to MassHealth on the date of service entered on the claim. Medicare must be billed before billing MassHealth.
Resolution: To avoid this error, always verify member eligibility before or on the date of service.
Error: The service code entered on the claim was not covered on the date of service entered on the claim.
Resolution: Refer to Subchapter 6 of the Transportation Manual for a list of covered codes.
Error: MassHealth allows 90 days from the date of service to submit the initial claim to MassHealth. Claims submitted after 90 days will deny for this error.
Resolution: Providers should follow the procedures to obtain a 90-day waiver as outlined in Subchapter 5 of the Transportation Manual, when applicable.
Error: The member was not eligible for MassHealth on the date of service entered on the claim.