Updating, adding, and deleting access to HCFRS

Learn about adding administrators and new users, and deleting privileges for the Health Care Facility Reporting System (HCFRS).

The Health Care Facility Reporting System (HCFRS) is a web-based system that health care facilities must use to report incidents and allegations of abuse, neglect, and misappropriation.

Adding an a new HCFRS access administrator

STEP 1

Facility/Program completes and submits two forms to DPH by mail:

Send these forms to:

DPH – HCFRS Enrollment
99 Chauncy St.
11th Floor
Boston, MA 02111

STEP 2

Facility/Program Access Administrator completes and submits a User Request Form (“URF”) to the Virtual Gateway by email. (The facility’s Access Administrator will receive the URF, an Excel spreadsheet, from DPH by email once the Virtual Gateway approves their user application.)

Send the URF by email to: virtualgatewayhelpdeskfaxes@massmail.state.ma.us

STEP 3

Each individual facility/program user must log on to the Virtual Gateway website within 7 days of receiving their user name and temporary password by email from the Virtual Gateway.

Adding a new HCFRS user

STEP 1

Facility/Program completes and submits one form to DPH by mail:

Send this form to:

DPH – HCFRS Enrollment
99 Chauncy St.
11th Floor
Boston, MA 02111

STEP 2

Facility/Program Access Administrator completes and submits a User Request Form (“URF”) to the Virtual Gateway by email. (The facility’s Access Administrator will receive the URF, an Excel spreadsheet, from DPH by email once the Virtual Gateway approves their user application.)

Send the URF by email to: virtualgatewayhelpdeskfaxes@massmail.state.ma.us

STEP 3

Each individual facility/program user must log on to the Virtual Gateway website within 7 days of receiving their user name and temporary password by email from the Virtual Gateway.

Deleting an HCFRS access administrator

STEP 1

Facility/Program completes and submits one form to DPH by mail:

Send this form to:

DPH – HCFRS Enrollment
99 Chauncy St.
11th Floor
Boston, MA 02111

STEP 2

Facility/Program Access Administrator completes and submits a User Request Form (“URF”) to the Virtual Gateway by email. (The facility/program’s Access Administrator will receive the URF, an Excel spreadsheet, from DPH by email once the Virtual Gateway approves their user application.)

Send the URF by email to: virtualgatewayhelpdeskfaxes@massmail.state.ma.us

Deleting an HCFRS user

Facility/Program Access Administrator completes and submits a User Request Form (“URF”) to the Virtual Gateway by email. (The URF for deleting a user, an Excel spreadsheet, is available on the DPH HCFRS website.)

Send the URF by email to: virtualgatewayhelpdeskfaxes@massmail.state.ma.us

HCFRS training manuals and videos

An HCFRS User Manual and 4 training videos contain helpful information on how to report using HCFRS. Users should consult this information if they have a question as to how to submit a report:

Training Video Instructions

If you are using JAWS screen reader, Mozilla Firefox browser is recommended.

To Pause or Restart the video at any time - press the Space Bar.
To skip to the Next Scene - press the right arrow key. To go back to a Previous Scene - press the left arrow key.
To mute the audio - press the letter M.
To return to the beginning of the video - press the Home key.

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