Spot the Scam
- The callers cannot provide simple information about your account, such as the name on the account, the address of the account, or even your account number.
- The callers demand payment using a reloadable debit card or other non-traceable form of payment. If the caller is demanding payment in that form, hang up.
- The caller is angry or threatening.
- It's the first time you're hearing about a payment being due. There are strict regulations governing the cut-off utilities and the legal process includes several notices being sent to the customer first. If you are hearing for the first time about a payment being due that day from you to the energy provider, it is likely a scam.
Stop the Scam
- Always ask for official ID from anyone who visits your home to check on your utilities. Employees carry their ID's and will present if asked.
- Be cautious before letting anyone into your home. Ask your utility company for reasons why and when a representative would need to enter your home. If the individual is at your home to collect payment, that's a red flag.
- Report the scam to the appropriate agencies, your utility provider, and notify the Department of Public Utilities.
- Contact your local police.