Virtual Gateway Customer Service

Detailed Customer Service information for the VG

The Customer Service Team can help you in many ways:

  • General questions about the Virtual Gateway
  • Technical questions or system issues
  • Virtual Gateway password resets

If Customer Service cannot resolve your issue immediately, we will identify a temporary solution (if needed) and work to resolve the problem.

Please be prepared to provide details of the problem you are experiencing including:

  • Name, organization, phone number, and email address
  • Details specific to your problem (if applicable) Examples: Application Number, Contract Number, and/or Client Number
  • Screen/field you were working on (if applicable)
  • Description of the issue or error message (if applicable) and whether it is keeping you from getting your work done


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