Virtual Gateway User IDs and Passwords

Detailed information on VG User IDs and passwords

The following rules apply to all Virtual Gateway user IDs and passwords:

  • Virtual Gateway operations will assign you a user ID and temporary password.
  • Your user ID and temporary password will be emailed to you or your organization's security administrator.

There are a few reminders that might help when you first access your account:

  • Passwords must be between 8 and 12 characters long.
  • Passwords must include at least one alpha character and at least one number.
  • Passwords are case sensitive.

If you have forgotten your user ID or password, use the Forgot Password? link provided on the login page or call Customer Service. Please be prepared to provide your security information along with password reset requests.


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