Visitation During COVID-19

Here you can find general information on visiting an inmate during COVID-19. In-person visitation has been carried out in a way that balances the benefits of visitation with the need for vigilance against COVID-19.

Important information to prepare for your visit to a DOC facility

Visitation guidelines for each facility are contingent upon testing data and positivity rates specific to each site and in the broader community. Like re-opening practices across the Commonwealth, DOC’s approach is based on data and may change based on that data. 

Personal visits are limited during this phase to one visit per inmate per week, with up to two visitors at a time, and must be scheduled 24 hours in advance.  Visitors will still need to ensure they are added to their loved ones pre-approved visiting list and have completed the pre-approval process. 

Attorney visits remain ongoing and unaffected by this change. 

The following are Department-wide protocols to ensure safety for inmates, staff, and visitors.

  • A negative COVID test result will be required before entering any facility. The DOC will provide rapid COVID testing to visitors, attorneys, and volunteers at no cost to them. Attorneys who decline to be tested will be permitted a non-contact visit. Please review the next section for more information and testing locations and schedules.
  • Visitors will answer standard screening questions about their health.
  • Visitors will have their temperatures taken prior to entering the facility.
  • Visits will be conducted in designated areas, and all individuals will remain in their assigned areas to maintain social distancing.
  • Face coverings will be worn at all times, even after a negative test, both by visitors and inmates.
    • Face Coverings will be of a solid color or pattern print.
    • Face Coverings that displays written statements, messages or slogans: sports teams or any other advertising slogans or logos; and pictorial depictions will not be allowed.
  • Visitors will be required to use hand sanitizer before and after the visiting period.
  • All visits are non-contact 

Covid-19 Testing Information

Testing will be conducted by a professional testing agency that will be using the Abbot BinaxNOW Rapid Antigen Test, which will produce results in as little as 15 minutes. Testing days will coincide with visiting days at facilities and will occur at DOC regional testing sites listed below. 

Anyone who is attempting to visit should continue to call the respective facility and schedule their visits in advance. When calling to schedule a visit, staff will be able to provide more information on the testing process and the regional testing site locations.


Sites Schedule

The Talbot House conference room will serve OCCC, MTC and BSH.

12:00pm-8:00pm all days except Thursday

Bay State Correctional Center Visiting Room will serve PCC, MCI-CJ, and MCI-Norfolk

12:00pm-8:00pm all days except Friday

The Masscor Showroom will serve MCI-Shirley and SBCC

12:00pm-8:00pm all days except Monday

The Victim Services Building will serve MCI-Concord and NECC

12:00pm-8:00pm all days except Monday

Assembly Hall will serve NCCI Gardner

10:00am-6:00pm all days except Thursday

South Middlesex Correctional Center will serve MCI-Framingham

12:00pm-8:00pm all days except Friday

Boston Pre-Release Center testing will occur in the parking lot inside an ambulance

9:00am-5:00pm all days except Friday

Pre-Approval Process

Visitors must complete the pre-approval process prior to scheduling an in-person visit and must be listed on their loved one's pre-approved visiting list. 

    For visitors that have not completed the pre-approval process please follow the pre-approval instructions located here.

    Scheduling a Visit

    To schedule a visit, visitors will call their loved one's respective facility to submit your name for a visitation period and obtain any additional information on the protocols during this phase.   

    Facility   Main Phone Number
    Boston Pre-Release Center   (617) 822-5000
    Bridgewater State Hospital   (508) 279-4500
    Lemuel Shattuck Hospital Correctional Unit   (617) 552-7585
    MASAC at Plymouth   (508) 291-2441
    Massachusetts Treatment Center   (508) 279-8100
    MCI-Cedar Junction   (508) 660-8000
    MCI-Concord   (978) 405-6100
    MCI-Framingham   (508) 532-5100
    MCI-Norfolk   (508) 660-5900
    MCI-Shirley   (978) 425-4341
    North Central Correctional Institution   (978) 630-6000
    Northeastern Correctional Center   (978) 371-7941
    Old Colony Correctional Center   (508) 279-6000
    Pondville Correctional Center   (508) 660-3924
    Souza-Baranowski Correctional Center   (978) 514-6500

    Video Visitation

    To further promote connected relationships with families and loved ones, video visitation is operational. Video visitors must also complete the pre-approval process prior to scheduling a video visit and must be listed on their loved one's pre-approved visiting list prior to scheduling. 

    Please visit Securus Video Visitation online to create an account. For video visitation with Bridgewater State Hospital patients or persons served, please refer to the document below for more information. 

    For potential video visitors that have not completed the pre-approval process, please follow the instructions located here.

    Additional Resources for