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Visitation During COVID-19

As of September 28, 2020 the DOC has resumed general, in-person visitation. This was carried out in a way that balances the benefits of visitation with the need for vigilance against COVID-19.

Important information to prepare for your visit to a DOC facility

Visitation guidelines for each facility are contingent upon testing data and positivity rates specific to each site and in the broader community. Like re-opening practices across the Commonwealth, DOC’s approach is based on data and may change based on that data. 

Personal visits are limited during this phase to one visit per inmate per week, with up to two visitors at a time, and must be scheduled 24 hours in advance.  Visitors will still need to ensure they are added to their loved ones pre-approved visiting list and have completed the pre-approval process. 

Attorney visits remain ongoing and unaffected by this change. 

The following are Department-wide protocols to ensure safety for inmates, staff and visitors.

  • Visitors will answer standard screening questions about their health.
  • Visitors will have their temperatures taken prior to entering the facility.
  • Visits will be conducted in designated areas, and all individuals will remain in their assigned areas to maintain social distancing.
  • Face coverings will be worn at all times, both by visitors and inmates.
    • Face Coverings will be of a solid color or pattern print.
    • Face Coverings that displays written statements, messages or slogans: sports teams or any other advertising slogans or logos; and pictorial depictions will not be allowed.
  • Visitors will be required to use hand sanitizer before and after the visiting period.
  • All visits will be non-contact with a physical barrier between the visitor and inmate.

Pre-Approval Process

Visitors must complete the pre-approval process prior to scheduling an in-person visit and must be listed on their loved ones pre-approved visiting list. 

    For visitors that have not completed the pre-approval process please follow the pre-approval instructions located here.

    Scheduling a Visit

    To schedule a visit, visitors will call their loved one's respective facility to submit your name for a visitation period and obtain any additional information on the protocols during this phase.   

    Facility   Main Phone Number
    Boston Pre-Release Center   (617) 822-5000
    Bridgewater State Hospital   (508) 279-4500
    Lemuel Shattuck Hospital Correctional Unit   (617) 552-7585
    MASAC at Plymouth   (508) 291-2441
    Massachusetts Treatment Center   (508) 279-8100
    MCI-Cedar Junction   (508) 660-8000
    MCI-Concord   (978) 405-6100
    MCI-Framingham   (508) 532-5100
    MCI-Norfolk   (508) 660-5900
    MCI-Shirley   (978) 425-4341
    North Central Correctional Institution   (978) 630-6000
    Northeastern Correctional Center   (978) 371-7941
    Old Colony Correctional Center   (508) 279-6000
    Pondville Correctional Center   (508) 660-3924
    South Middlesex Correctional Center   (508) 875-2883
    Souza-Baranowski Correctional Center   (978) 514-6500

    Video Visitation

    To further promote connected relationships with families and loved ones, video visitation is operational at Souza-Baranowski Correctional Center (SBCC), Bridgewater State Hospital (BSH) and at the Massachusetts Alcohol and Substance Abuse Center (MASAC).

    Visit Securus Video Visitation online to create an account to participate in Video Visitation at Souza-Baranowski Correctional Center  and Massachusetts Alcohol and Substance Abuse Center.

    For Video Visitation at Bridgewater State Hospital, please refer to the document below for more information. 

    The DOC continues to expand video infrastructure to provide for virtual visitations at other facilities.

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