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Unemployment Benefits for Claimants

If you’ve lost your job or have had your hours greatly reduced, you may qualify for unemployment benefits.

If you’re out of work and able to work, you may be eligible for temporary income called unemployment insurance (UI). If you qualify, you receive weekly payments to help cover your living expenses while you search for new employment. The amount you receive is based on what you were paid in the last year. The UI program for Massachusetts is managed by the Department of Unemployment Assistance (DUA).

First time? Start here.

Contact Information


Boston Walk-In Center
Charles F. Hurley Building, 19 Staniford St., Boston, MA 02114


From any area code, Monday-Friday 8:30 a.m.–4:30 p.m.

From area codes 351, 413, 508, 774, or 978, Monday-Friday 8:30 a.m.–4:30 p.m.

Monday-Friday 8:30 a.m.–4:30 p.m.

To request weekly benefits, daily 6 a.m.–10 p.m.


To access UI Online: Log in as a claimant 
For questions about your claim: Schedule a callback from the TeleClaim Center 


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