transcript  How do I log in to the DTA Connect mobile app?

Tutorial on How to Log In to the DTA Connect Mobile App

The DTA Connect mobile app log in has changed to better protect your account information. If you already have an account on DTAConnect.com, sign in with the same email and password. Do not create a new password.

If you do not have an account on DTAConnect.com, watch this tutorial to learn how to log in. You will need an e-mail address. You will also need to create a password.

To begin, open the DTA Connect Mobile app where you will see the options to Log In, Apply for Benefits, and access information about DTA.  

Press Log In. You will now be on a page that says Login.mass.gov.

• If you have an existing account on DTAConnect.com, enter the same email and password you normally use to log in. If you do not remember your password, press forgot password.
• If you have never logged into DTA Connect using an email address and password, press Create an Account under the blue login box.

Enter your email address and press Send Verification Code.

The app now sends a six-digit code to your email address from Login.mass.gov. Swipe up, or press the home button, and go to your e-mail either through the internet or an e-mail service app. Copy, or write down the six-digit code. Swipe up, or press the home button, and go back into the DTA Connect app. Then paste, or enter, the six-digit code into the verification code box. Press Verify Code.

Now enter your First and Last name.

Then enter your date of birth, using the drop-down options to choose the day, month, and year. Press Continue.

Now create a password. It is important that the password is secure, so your password must meet the following requirements:

1. 1. Between 8 and 64 characters
   2. Must meet at least three of the following requirements:
      1. Contains a special character (e.g., @ # $ % ^ & *)
      2. Contains a number
      3. Contains an uppercase character
      4. Contains a lowercase character

Once you have decided on a password, enter it again to confirm. Make sure that passwords are the same. Press Create

A box will pop-up that says “Create your online account. Registration successful.” Press OK.

You will be redirected to the Login.mass.gov page to connect your e-mail with your DTA case.

Enter your e-mail address and the password you just created for your account. Press the blue log-in button.

Now you will see a new page to connect your account. Your first and last name will already be pre-populated in the boxes. Enter your date of birth in the date of birth box.

Now select one of the options to link your DTA case. You can use your DTA Agency ID or EBT Card number. You can find your DTA Agency ID number on different notices from DTA or by contacting the DTA Assistance Line at (877) 382-2363. Your EBT card number is the number on the front of your EBT card. Press the connect box.

After completing these steps, another box will pop up saying: “Success. Your case is now linked to your DTA Connect Account. You must log in again for this change to take place.”

Now when you log-in with your e-mail address and password, your account will be connected, and you can access all the features associated with your case.

Learn about all the different things you can do on DTA Connect at Mass.gov/ContactDTA.