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Find help with your MassHealth insurance application

You can get free help with your MassHealth application. We can answer your questions by phone and in-person.

MassHealth Customer Service Center

Phone

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter services are available.

The Details

How to find

Our scheduling tool makes it easy for you to schedule an appointment with a MassHealth representative.

MassHealth Customer Service 

Phone: (800) 841-2900 or (877) 623-6765
TTY: (800) 497-4648

Find an enrollment assister

An enrollment assister is an organization or individual outside of MassHealth trained to help people apply for benefits and enroll in a plan.

Find an enrollment assister.

MassHealth Enrollment Centers (MEC's)

The Enrollment Centers are open for limited walk-in appointments. We strongly encourage you to use MassHealth’s appointment scheduler if you need help from a MassHealth Customer Service Representative.

Please note: MEC's can help you with applications, but they are not able to enroll you into a health plan. Please use the other contacts listed on this page to enroll in a plan.

Locations:

Charlestown
529 Main Street
Charlestown, MA 02129

Note: An after-hours drop box is available to submit your application in person.

Chelsea
45 Spruce Street
Chelsea, MA 02150

Note: This office has limited parking space.
It is accessible from MBTA bus lines 112 and 114.  

Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104

Taunton
21 Spring Street, Suite 4
Taunton, MA 02780

Tewksbury
367 East Street
Tewksbury, MA 01876

Note: An after-hours drop box is available to submit your application in person.

Quincy - MassHealth Central Office
100 Hancock Street, Floor 6
Quincy, MA 02171

Worcester
50 SW Cutoff, Suite 1A
Worcester, MA 01604

More info

Free aids and services are available to people with disabilities to communicate effectively with MassHealth. MassHealth Enrollment Centers have Video Remote Interpreting (VRI) and Assistive Listening Devices (ALDs).

Additional communication aids are available by request, such as Large print, in person Sign Language Interpretation, and Braille.

Contact the MassHealth Disability Accommodation Ombudsman to learn more.

Disability Accommodation Ombudsman Page

Hours of Operation: Monday - Friday 9 AM - 4:30 PM ET 

Downloads

Contact

Phone

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter services are available.

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