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Find help with your MassHealth insurance application
Contacts
MassHealth Customer Service Center
Phone
Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter services are available.
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How to find Find help with your MassHealth insurance application
MassHealth Customer Service
Phone: (800) 841-2900 or (877) 623-6765
TTY: (800) 497-4648
Find an enrollment assister
An enrollment assister is an organization or individual outside of MassHealth trained to help people apply for benefits and enroll in a plan.
MassHealth Enrollment Centers (MEC's)
The Enrollment Centers are open for limited walk-in appointments. We strongly encourage you to use MassHealth’s new appointment scheduler if you need help from a MassHealth Customer Service Representative.
Please note: MEC's can help you with applications, but they are not able to enroll you into a health plan. Please use the other contacts listed on this page to enroll in a plan.
Locations:
Charlestown
529 Main Street
Charlestown, MA 02129
Note: An after-hours drop box is available to submit your application in person.
Chelsea
45 Spruce Street
Chelsea, MA 02150
Note: This office has limited parking space.
It is accessible from MBTA bus lines 112 and 114.
Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104
Taunton
21 Spring Street, Suite 4
Taunton, MA 02780
Tewksbury
367 East Street
Tewksbury, MA 01876
Note: An after-hours drop box is available to submit your application in person.
Quincy - MassHealth Central Office
100 Hancock Street, Floor 6
Quincy, MA 02171
Worcester
50 SW Cutoff, Suite 1A
Worcester, MA 01604
Massachusetts Health Connector Walk-in Centers
You can also visit one of the Massachusetts Health Connector Walk-In Centers for help in person. The Massachusetts Health Connector has trained and certified individuals to help you apply for coverage, shop for plans, answer your questions about your eligibility, payments, plan details, and health care reform rules and requirements. Help is free for people of any income level.
Please note: Massachusetts Health Connector Walk-in Centers cannot process applications for people 65 or older, or for people who need long-term care.
By Phone:
Health Connector Customer Service Call Center
Phone: (877) 623-6765
TTY: (877) 623-7773
Locations:
Boston
133 Portland Street
Boston, MA 02114
Hours: Monday - Friday: 8:00 a.m. to 6:00 p.m.
Brockton
63 Main Street
Brockton, MA 02301
Hours: Monday - Friday: 9:00 a.m. to 5:00 p.m.
Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104
Hours: Monday - Friday: 9:00 a.m. to 5:00 p.m.
Worcester
146 Main Street
Worcester, MA 01608
Hours: Monday - Friday: 8:00 a.m. to 6:00 p.m.
More info for Find help with your MassHealth insurance application
Free aids and services are available to people with disabilities to communicate effectively with MassHealth. MassHealth Enrollment Centers have Video Remote Interpreting (VRI) and Assistive Listening Devices (ALDs).
Additional communication aids are available by request, such as Large print, in person Sign Language Interpretation, and Braille.
Contact the MassHealth Disability Accommodation Ombudsman to learn more.
- Main: (617) 847-3468
- TDD/TTY: 711 or (617) 847-3788
- Email: ADAAccommodations@mass.gov
Disability Accommodation Ombudsman Page
Hours of Operation: Monday - Friday 9 AM - 4:30 PM ET
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Contact for Find help with your MassHealth insurance application
Phone
Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter services are available.