Office of Consumer Affairs and Business Regulation

The Office of Consumer Affairs and Business Regulation protects and empowers consumers through advocacy and education, and ensures a fair playing field for the Massachusetts businesses its agencies regulate.

Contact Us

Address

501 Boylston Street, Suite 5100, Boston, MA 02116

Directions

Home Improvement Contractor Programs

1000 Washington Street, Suite 710, Boston, MA 02118

Directions

Phone

Consumer hotline (617) 973-8787

9:00 a.m. - 4:30 p.m.

Toll-free consumer hotline (888) 283-3757

Online

Email OCABR

Subscribe to OCABR Consumer Updates

Request a speaker from OCABR

Fax

(617) 973-8799

About Us

The Office of Consumer Affairs and Business Regulation, led by Undersecretary Layla R. D'Emilia, oversees the state’s Lemon Laws and Lemon Law Arbitration, Data Breach reporting, Home Improvement Contractor Programs, and the state’s Do Not Call Registry. We help all Massachusetts consumers, home improvement contractors, people seeking help with a recently purchased car, tenants and landlords, and businesses seeking to report a data breach or interested in the data breach notification law.

Social media links

Our Organizations

We also oversee 5 regulatory agencies. Click to see which of our agencies below is best suited to address your concern or question!

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Office of Consumer Affairs and Business Regulation (OCABR)

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