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Paid Family and Medical Leave Help Center

Paid Family and Medical Leave resources for Massachusetts employees, employers, and health care providers.

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Paid Family and Medical Leave provides temporary income replacement to eligible workers who are welcoming a new child into their family, are struck by a serious illness or injury, need to take care of an ill or ailing relative, and for certain military considerations. Find self-help resources like flyers, forms, and calculators.

What would you like to do?

Create an account or log in  PFML videos  Report employer notification failure  Report PFML benefits fraud 

FAQs for employees  One-pagers available for download  Benefits calculator  Required documents, formatting, and how to submit them  How to appeal a paid family or medical leave decision  Avoid common issues that could delay your PFML application or payment 
Open PDF file, 670.36 KB,  Paid Family and Medical Leave appeals timeline (English, PDF 670.36 KB)
Open PDF file, 1.95 MB,  Employee Toolkit for Paid Family and Medical Leave (English, PDF 1.95 MB)
Open PDF file, 1.39 MB,  Certification of your Serious Health Condition form (English, PDF 1.39 MB)
Open PDF file, 688.8 KB,  Certification of your Family Member's Serious Health Condition form (English, PDF 688.8 KB)
Open PDF file, 126.71 KB,  DFML Affidavit of Qualifying Family Relationship (English, PDF 126.71 KB)
Open PDF file, 260.5 KB,  Paid Family Leave for LGBTQIA+ Families (English, PDF 260.5 KB)
Open PDF file, 1.01 MB,  Get ready to apply for PFML (English, PDF 1.01 MB)
Open PDF file, 223.69 KB,  Apply for Family Leave Directly from Medical Leave (English, PDF 223.69 KB)

Workplace notifications and rate sheets  Employer contributions calculator  FAQs for employers 
Open PDF file, 2.93 MB,  Employer Toolkit for Paid Family and Medical Leave (English, PDF 2.93 MB)
Open PDF file, 127.36 KB,  PFML Leave Administrators Overview (English, PDF 127.36 KB)

Filling out the Certification of Your Serious Health Condition Form  Filling out the Certification of Your Family Member's Serious Health Condition form 
Open PDF file, 3.25 MB,  Health Care Provider Toolkit for Paid Family and Medical Leave (English, PDF 3.25 MB)
Open PDF file, 1.39 MB,  Certification of your Serious Health Condition form (English, PDF 1.39 MB)
Open PDF file, 688.8 KB,  Certification of your Family Member's Serious Health Condition form (English, PDF 688.8 KB)
FAQs for health care providers 

Contact Information

Phone

Get answers to your questions in English, Español, and Português. Translation services for up to 240+ languages are also available. Call Department of Family and Medical Leave, Get answers to your questions in English, Español, and Português. Translation services for up to 240+ languages are also available. at (833) 344-7365

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m. - 4:30 p.m.

Fraud Reporting Hotline: Call Department of Family and Medical Leave, Fraud Reporting Hotline: at (857) 366-7201

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m. - 4:30 p.m.

For questions about contributions and exemptions: Call Department of Family and Medical Leave, For questions about contributions and exemptions: at (617) 466-3950

Department of Revenue - Hours of operation: Monday-Friday, 8:30 a.m. - 4:30 p.m.

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