Consumer Forms and Publications
Many of the forms and publications available on the Attorney General’s Office website are posted as a PDF. To download and view PDF files, you must have Adobe Reader installed on your computer. This program is available as a free program download on the Adobe website:
Consumer Complaint E-Complaint
Local Consumer Programs by city/town:
- Cross Index of Local Consumer Programs, Fiscal Year 2010 (PDF)
- Cross Index of Local Consumer Programs, Fiscal Year 2010 (RTF)
Face-to-Face Mediation Programs by city/town:
- Cross Index of Face to Face Mediation Programs, Fiscal Year 2009 (PDF)
- Cross Index of Face to Face Mediation Programs, Fiscal Year 2009 (RTF)
Sample Chapter 93A "Demand Letter":
Auto Insurance
Home and Housing
The Attorney General’s Guide to Landlord/Tenant Law (PDF)
Consumer Guide to Home Improvement (PDF)
Guide to Manufactured Housing Community Law (PDF)
American Dream Shattered: The Dream of Homeownership and the Reality of Predatory Lending (PDF)
Protecting Your Investment: Understanding Home Financing and Avoiding Foreclosure (PDF)
The Attorney General’s Guide to Heating Assistance (PDF)
Scams and Identity Theft
Identity Theft: It Could Happen to You:
Credit and Financial Literacy
The Attorney General’s Guide to Consumer Credit (PDF)