About DOR

Mission Statement

The mission of the Massachusetts Department of Revenue is to achieve maximum compliance with the tax, child support and municipal finance laws of the Commonwealth. In meeting its mission, the Department is dedicated to enforcing these laws in a fair, impartial and consistent manner by providing professional and courteous service to all its customers.

Who We Are and What We Do

Commissioner’s Office
Navjeet Bal, Commissioner
James Reynolds, Senior Deputy Commissioner

The Commissioner’s Office consists of the Commissioner of Revenue, the Senior Deputy Commissioner and their staffs. The Commissioner is responsible for enforcing the Commonwealth’s tax, child support and municipal finance laws. As head of this executive branch agency, the Commissioner works with the Secretary of Administration & Finance and members of the Legislature to promote and implement the administration’s programs. The Senior Deputy Commissioner is the Chief Operating Officer responsible for supervising the agency’s operational divisions.

Office of the Taxpayer Advocate
Dennis Buckley, Taxpayer Advocate

The Office of the Taxpayer Advocate  ensures that taxpayer issues and concerns are addressed in an equitable and expeditious manner. Reporting directly to the Commissioner, the Taxpayer Advocate acts as an intermediary for taxpayers in resolving issues before they become problems. Modeled after the federal Taxpayer Advocate program at the IRS, DOR’s Taxpayer Advocate incorporates the Problem Resolution Office. To contact the Taxpayer Advocate, please call 617-626-2280.

Communications Office
Robert Bliss, Director of Communications

The Communications Director oversees media relations for the Department, covering issues for tax administration, child support enforcement and local services. The Communications Director generates news releases, writes speeches, coordinates media events and is a liaison with the Governor's Press Office.

Taxpayer Service Division
Terri O'Brien-Horan, Deputy Commissioner

The Taxpayer Service Division is responsible for providing information and assistance to the Commonwealth's taxpayers and tax practitioners and, where necessary, adjusting accounts. The division, consisting of the Customer Service, Management Services and Collections bureaus, is also responsible for increasing compliance with existing tax law by locating non-filers and adding them to the state's tax rolls.

Child Support Enforcement Division
Laurie McGrath, Deputy Commissioner

The mission of the Child Support Enforcement Division is to make a difference in the lives of children by enforcing the financial responsibilities of parenthood. CSE’s core functions are to establish paternity, and create, enforce and modify child support and health insurance orders.

Division of Local Services
Robert G. Nunes, Deputy Commissioner and Director of Municipal Affairs

The Division of Local Services helps Massachusetts cities and towns achieve sound and efficient fiscal management through technical assistance, training and oversight. Its bureaus are responsible for ensuring the fairness and equity of local property taxation, the accuracy and quality of local accounting and treasury management, interpreting state laws that affect local governance, distributing local aid and maintaining a comprehensive databank on local finances. DLS meets these responsibilities through community advising, seminars, publishing, Internet services, research, software development and support and community specific management reviews and audits.

Legal Division
Kevin Brown, General Counsel

The Legal Division advises the Commissioner on all aspects of tax and administrative law. The Legal Division is comprised of the Litigation Bureau, Rulings and Regulations Bureau and the Underground Storage Tank Unit. The Litigation Bureau represents the Commissioner in tax disputes before the Appellate Tax Board and in Superior and Bankruptcy courts. Litigation also includes dedicated bankruptcy and criminal investigation units. The Rulings and Regulations Bureau drafts tax regulations and other public policy documents and provides legal advice to other divisions within the Department. The Underground Storage Tank Unit oversees the operations of the Petroleum Product Cleanup Fund and the Cities and Towns Municipal Grants Program.

Audit Division
Joseph McDermott, Deputy Commissioner

The Audit Division is responsible for fostering voluntary compliance and narrowing the tax gap by identifying, educating, and auditing noncompliant taxpayers. The Audit Division audits the tax returns of businesses and individuals filed, including sales/use, meals, rooms occupancy and special fuels, are subject to examination by the Audit Division staff. The Audit Division is comprised of several bureaus with operations throughout Massachusetts as well as across the nation.

Information Services Organization
Vincent A. Piccinni, Deputy Commissioner

The Information Services Organization is responsible for the administration of DOR’s information technology. ISO is responsible for the strategic planning, development, implementation and oversight of DOR’s long-term information technology requirements, including telecommunications, EDP security, office automation, data collection, disaster recovery and mainframe processing. ISO is also responsible for the receipt, processing and storage of all Massachusetts tax returns and the deposit of associated tax revenue.

Office of Tax Policy Analysis
Howard Merkowitz, Director

The Office of Tax Policy Analysis provides tax revenue forecasts, statistics on the Massachusetts tax system and estimates the fiscal impact of tax law changes.

Office of Appeals
Debra Rokosz, Director

The Office of Appeals resolves disputed tax matters in an informal, consistent and expeditious manner by conducting hearings with taxpayers. The Office considers settlements designed to achieve results that are in the best overall interest of the Commonwealth.

Administrative Services Division
Michael Lividoti, Deputy Commissioner

DOR’s Administrative Services Division oversees all internal administrative functions relating to personnel matters, office facilities, employee training and development and financial administration. The Administrative Services Division is comprised of the bureaus of Financial Services, Human Resources, Labor Relations, Employee Training and Development and Facilities Management.

Office of Affirmative Action
Angel Zayas, Director

The Affirmative Action office is responsible for enforcing the affirmative action policy, which applies to all employment practices and employment programs sponsored by DOR and prohibits discrimination in employment on the basis of race, color, religious creed, national origin, ancestry, sex, sexual orientation, Vietnam Era Veteran Status, age and disability. Individuals with disabilities who require publications or tax forms in an alternative format can send their request to:

Department of Revenue
Office of Diversity and Equal Opportunity
P.O. Box 9557
Boston, MA 02114-9557

Inspectional Services Division
Tanya Harrison, Deputy Commissioner

The Inspectional Services Division is comprised of the Offices of Internal Audit and Internal Affairs. ISD is the Department’s internal oversight function and is independent of any of DOR’s operational divisions. ISD is responsible for maintaining integrity and promoting efficiency within DOR and does so by conducting ongoing employee training, investigating allegations of impropriety, performing operational and financial reviews of Departmental functions and maintaining an effective system of internal controls.

Links

DOR Phone Numbers and Addresses