Contact Us Information for MassHealth Applicants and Members

For questions about

• the status of your Medical Benefit Request (families, pregnant women, and those under age 65)
• member eligibility

Call

MassHealth Enrollment Center
1-888-665-9993
(TTY: 1-888-665-9997 for people with partial or total hearing loss)

For questions about

• the status of your Senior Medical Benefit Request (age 65 and older and those of any age in need of long-term-care services)
• member eligibility

Call

MassHealth Enrollment Center
1-888-665-9993
(TTY: 1-888-665-9997 for people with partial or total hearing loss)

For questions about

• general eligibility
• MassHealth benefits
• enrollment into a health plan
• dental benefits

Call

MassHealth Customer Service Center
1-800-841-2900
(TTY: 1-800-497-4648 for people with partial or total hearing loss)

For questions about

• how to get an application for MassHealth

Call

MassHealth Enrollment Center or MassHealth Customer Service Center

See phone numbers above.

For questions about the Children's Medical Security Plan

• copays
• covered services
• find a provider

Call

1-800-909-2677

For questions about the Healthy Start Program

• covered services
• find a provider

Call

1-888-488-9161

For questions about

• eligibility for the visually impaired

Call

Massachusetts Commission for the Blind
1-800-392-6450 (ask for medical assistance)
(TTY: 1-800-392-6556 for people with partial or total hearing loss) 

For questions about

• MassHealth Appeals – Fair Hearings

Call

Board of Hearings
1-800-655-0338
617-210-5800
617-210-5820 (fax)

For questions about

• General Prior Authorization
• Dental Prior Authorization Appeals

Call

Prior Authorization Unit
1-800-862-8341

MassHealth Dental Customer Service Center
1-800-207-5019
(TTY: 1-800-466-7566 for people with partial or total hearing loss)

For questions about

• MassHealth and Children's Medical Security Plan (CMSP) premiums

Call

MassHealth Customer Service Center
1-800-841-2900
(TTY: 1-800-497-4648 for people with partial or total hearing loss)

For questions about Family Assistance

Call

Family Assistance Unit
1-888-291-4464

For questions about

• Estate Recovery
• Accident Trauma
• Probating a Will

Call

Accident Trauma and Estate Recovery Units
P.O. Box 15205
Worcester, MA 01615-0205
1-800-754-1864
508-856-6381

Please note that the toll-free numbers may not work from outside Massachusetts.

For questions about Commonwealth Care

• information about enrollment in health plans, premiums, copays, and other program information
• reporting changes
• appeals about your health-care plan

Call

Commonwealth Care Customer Services
1-877-MA-ENROLL (1-877-623-6765)
(TTY: 1-877-623-7773 for people with partial or total hearing loss)

For questions about Medicare Prescription Drug Coverage

Call

1-800-MEDICARE (1-800-633-4227)
(TTY: 1-877-486-2048 for people with partial or total hearing loss)
www.medicare.gov

For questions about Breast and Cervical Cancer Treatment Program

Call

Women's Health Network
Department of Public Health
1-877-414-4447
(TTY: 617-624-5992 for people with partial or total hearing loss)

To report fraud

Call

1-877-437-2830
(1-877-4-FRAUD-0)

Contact Us by E-Mail

You may also contact us by e-mail. However, you should know that Internet e-mail is not secure. (This means that outsiders may be able to "eavesdrop" on any e-mails you send to us.) Therefore, we ask that you not send any personal information to us by e-mail. If you have a question or comment for us that would involve revealing personal information, please contact us by regular mail, or call us at one of the numbers listed above.

This information is provided by MassHealth.