• Energy Efficiency Programs & Rebates / Do-It-Yourself Energy Savings Tips / Help With Your Utility/Fuel Bill & Fuel Assistance / Important Contact Information

    One of the best ways to be prepared for your winter energy costs is to be informed. This page will provide you with quick access to information that will make your home or business more energy efficient, link you to tips, financing options and fuel assistance, and provide information on new heating.

    Massachusetts leads the nation in energy efficiency. Learn more about how you can take action and make your home and business more energy efficient for this winter and beyond. Remember; be sure to Keep Warm, Keep Safe.

    Energy Efficiency Programs and Rebates

    Mass Save® offers a one-stop resource for homeowners, landlords, renters, small businesses and large commercial and industrial customers across the Commonwealth who want to reduce their energy use and utility bills. Get expert guidance and financial incentives through this initiative from Massachusetts’ gas and electric utilities, energy efficiency service providers and the Massachusetts Department of Energy Resources (DOER).

    Home Energy Loss Prevention Services (HELPS): For municipal utility customers whose utilities don’t participate in Mass Save, HELPS provides energy education, home energy audits, assistance with home energy improvements and ENERGY STAR® appliance rebates, as well as other services. Visit the website or call (888) 333-7525 for more information.

    The Low Income Weatherization Assistance Program (WAP) is designed to assist low-income households reduce their heating bills by providing full-scale home energy efficiency services. The program is funded by an annual grant from the U.S. Department of Energy and your local utility company, and is administered by a network of local agencies that are listed by community here.

    Heating Emergency Assistance Retrofit Task Weatherization Assistance Program (HEARTWRAP) provides heating system repair and replacement services to low-income households. HEARTWAP contracts with heating system service companies to complete the work for eligible households. The program is administered by a network of local agencies that are listed by community here.

    Do-It-Yourself Energy Savings Tips

    Even small projects that don’t require a full audit can improve your home’s efficiency. Learn how making adjustments to windows, doors, lights and hot water can lower your energy bill. Click on these helpful links to learn more:  Homeowner Energy Saving Tips and Winter Heating Tips.

    Residents and businesses may also want to consider switching to heating with renewable fuels: incentives are available to install a heating system using wood pellets, solar panels or heat pumps. This page  gives an overview of the available rebates, financing options and tax incentives. They also provide links to background materials on the different options.

    General Tips:

    • Assess your home’s energy use with Mass Save’s online tool.
    • Always look for the ENERGY STAR® label, which means the product has met strict government standards for energy efficiency, saving you money.

    Heating and Cooling

    • Maintain your heating system to save energy and money.
    • Call your contractor to do annual pre-winter season check-ups to keep your cooling and heating system at peak performance.    
    • Turn down your thermostat by two degrees.
    • Invest in a programmable thermostat and set the temperature to return to a comfortable setting a half hour before you come home and reduce energy use and costs while you are away.
    • Install weather stripping for leaky doors and windows.

    Lighting and Electric Appliances

    • Change your light bulbs to CFL or LED bulbs - check Mass Save for rebates.
    • Shut the lights off when you leave a room.
    • Shut down your computer when you are done using it.
    • Use the right size pot on stove burners while cooking (a 6-inch pot on an 8-inch burner wastes over 40% of the burner’s heat).
    • Use your microwave instead of the oven when you are reheating small portions and you can reduce your cooking energy by up to 80%.
    • Install a power strip to manage the energy consumption of your plug load.

    Heating Safety

    Please be safe and be aware of issues with carbon monoxide and fire prevention. The Executive Office of Public Safety and Security provides excellent guidance to Keep Warm, Keep Safe.

    Help With Your Utility/Fuel Bill and Fuel Assistance

    Help With Your Utility Bill

    The Department of Public Utilities provides a complete guide to identifying utility bill assistance resources.

    2014-2015 Fuel Assistance Brochure pdf format of Fuel Assistance Brochure

    Budget Billing

    Budget billing is an arrangement you make with your utility or fuel company for equal monthly payments. Your gas or electric usage is calculated for the year using historical data, divided by 12 months, and you pay the same amount each month. However, if you are using more or less energy than calculated, your budget billing amount may be adjusted accordingly. Your actual consumption is available on each monthly bill. At the end of the year, your company will reconcile your bill with the amount actually used. You will receive a credit if you overpaid or a bill if you underpaid. Contact your utility company to set up a budget plan by selecting your home location.

    Heating Oil Co-ops

    You may consider joining an oil cooperative (co-op). Co-ops often save their members money on their oil and other services, such as energy efficiency services. They may offer discounts to low-income customers. Many co-ops also offer discount membership fees for senior citizens. A list of these co-ops can be found online.

    Heating Oil Contracts and Fixed Price Plans

    Learn how to choose a heating oil contract. pdf format of Oil Heat Contracts Tips

    Low Income Home Energy Assistance Program

    Commonly known as Fuel Assistance, the Low Income Home Energy Assistance Program (LIHEAP) provides eligible households with help in paying a portion of winter heating bills.

    Citizen Energy Assistance Programs

    Competitive Supply

    Helpful Resources for Consumers Regarding Electric Competitive Supply

    Competitive Supplier Frequently Asked Questions pdf format of Competitive Supplier Frequently Asked Questions

    Important Contact Information

    Cold Relief Heatline: 1-800-632-8175

    Call the Cold Relief Heatline to find out where to apply for Fuel Assistance (LIHEAP), Weatherization (WAP), and the Heating System Repair and Replacement Program (HEARTWAP). The Fuel Assistance Application also serves as an application for the Weatherization program and the Heating System Repair and Replacement Program (HEARTWAP).

    Department of Public Utilities (DPU) Consumer Affairs Division: 1-877-886-5066 or 1-617-737-2836

    Call the DPU Consumer Affairs Division for any concerns related to your utility company.


    Mass 2-1-1

    For non-emergency social service programs, dial 211

    The Massachusetts Good Neighbor Energy Fund operated by your local Salvation Army
              In area codes 617, 508, 781, or 978: 1-800-334-3047
              In area code 413: 1-800-262-1320

    If you are a limited income household who is not eligible for fuel assistance, please contact the Massachusetts Good Neighbor Energy Fund.