HST Office Overview
In Massachusetts the Human Service Transportation (HST) Office works to support and increase transportation options for consumers to access health care, jobs, social services and a full range of opportunities within the community. The HST Office was established in 2001 within the Executive Office of Health and Human Services (EOHHS) to coordinate the transportation programs of three EOHHS agencies. Today the HST Office manages a large brokered transportation system for over 36,000 consumers of various state agencies. Select Regional Transit Authorities implement transportation requests and subcontract with local transportation vendors to provide over 6 million trips each year for eligible EOHHS consumers. Working with the Massachusetts Department of Transportation (MassDOT), the HST Office also serves as a resource for human service transportation-related matters and encourages coordination and mobility management strategies among public transit, community transportation, and private resources to improve access to health and human services, employment and community life for all, but especially the transportation disadvantaged.
Regions Come Together Around Community Transportation
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From Berkshire County to Cape Cod and the Islands, regional groups of community transportation stakeholders are forming around Massachusetts. Called Regional Coordinating Councils, these groups include a wide range of members: transit agencies and transportation providers, human service agencies and community-based organizations, self-advocates and advocacy organizations, planning agencies and elected officials, employers and workforce development agencies, and others who participate in the community transportation network. They are part of a statewide initiative to improve quality and make services more efficient.