The role of the Office of the Ombudsman is to:

  • respond to inquiries or issues of clients, foster and adoptive parents, advocates, legislators, and other concerned citizens regarding agency programs, policies or service delivery
  • mediate and resolve these as possible
  • monitor the content of contacts for patterns indicating systemic problems or weaknesses
  • compile and utilize this information along with suggested policy or programmatic changes to the Commissioner and other agency staff as appropriate.

To contact the Office of the Ombudsman, call (617) 748-2444.

This information is provided by the Department of Children and Families.