Need help in person or over the phone?

Click on “+” sign or the boxes below that best apply to your needs for more information on how to reach us. For instance:

To contact customer service for eligibility questions, benefit information, or to get an application or enroll in a health plan, click MassHealth Member Customer Service Center.

To contact your health plan, click Health Plan Contacts.

If you are a provider and need help with billing or claims, need prior authorization, or have enrollment or credentialing questions, click Provider Contacts.

To contact the Children’s Medical Security Plan, Family Assistance, the Board of Hearings, or the Fraud Hotline, click on Other Contacts.

MassHealth Member Customer Service Center

Contact if you need help with:

  • Eligibility
  • MassHealth benefits
  • Replacing your MassHealth card
  • Enrolling in a health plan
  • Getting a MassHealth application
  • MassHealth and Children's Medical Security Plan premiums

Phone: 1-800-841-2900
TTY: 1-800-497-4648
Hours: Self-service available 24 hrs/day in English and Spanish
Other services available Mon-Fri 8:00 a.m. – 5:00 p.m.; Interpreter service available

The MassHealth Enrollment Center (MEC) hours are Mon-Fri 8:45 a.m. – 5:00 p.m.

MassHealth Enrollment Centers (MECs)

Contact if you need help with:

  • The status of your Application for Health and Dental Coverage and Help Paying Costs (individuals, families, pregnant women, and those under age 65)
  • The status of your Application for Health Coverage for Seniors and People Needing Long-Term-Care Services (age 65 and older and those of any age in need of long-term-care services)
  • Member eligibility
  • Getting a MassHealth application

Phone: 1-800-841-2900
TTY: 1-888-665-9997
Hours: Mon-Fri 8:45 a.m. – 5:00 p.m.
Interpreter services available

MassHealth Enrollment Center
45 Spruce Street
Chelsea, MA 02150

MassHealth Enrollment Center
88 Industry Avenue, Suite D
Springfield, MA 01104

MassHealth Enrollment Center
21 Spring Street, Suite 4
Taunton, MA 02780

MassHealth Enrollment Center
367 East Street
Tewksbury, MA 01876

Health Plan Contacts

If you are also enrolled in an MCO or the PCC plan, use the information below to contact your health plan

  • Boston Medical Center HealthNet Plan
    Members: 1-888-566-0010 (TTY: 1-800-421-1220)
    Mental Health and Substance Use Disorder Services: 1-888-217-3501 (TTY: 1-888-727-9441)
  • CeltiCare Health CarePlus
    Members: 1-855-678-6975 (TTY: 1-866-614-1949)
    Mental Health and Substance Use Disorder Services: 1-855-678-6975 (TTY: 1-866-614-1949)
  • Health New England
    Members: 1-800-786-9999 (TTY: 1-800-439-2370)
    Mental Health and Substance Use Disorder Services: 1-800-495-0086 (TTY: 1-617-790-4130)
  • Neighborhood Health Plan
    Members: 1-800-462-5449 (TTY: 1-800-655-1761)
    Mental Health and Substance Use Disorder Services: 1-800-414-2820 (TTY: 1-781-994-7660)
  • Tufts Health Plan
    Members: 1-855-393-3154 (TTY: 1-888-391-5535)
    Mental Health and Substance Use Disorder Services: 1-855-393-3154 (TTY: 1-888-391-5535)
  • Primary Care Clinician Plan
    Members: 1-800-841-2900 (TTY: 1-800-497-4648)
    Mental Health and Substance Use Disorder Services: 1-800-495-0086 (TTY: 1-617-790-4130)

Massachusetts Health Connector

Visit their website at: www.mahealthconnector.org

Health Connector Customer Service Call Center
Phone: 1-877-MA-ENROLL (1-877-623-6765)
TTY: 1-877-623-7773
Hours: Mon–Fri: 8:00 a.m. to 6:00 p.m.

Walk-In Center Locations

Health Connector members can visit a walk-in center to complete a new application, make changes to your existing Health Connector account, plus

  • Drop off a payment (paper checks or money orders, only)
  • Bring copies of verification documents
  • Get help shopping for a plan

Boston
133 Portland Street
Boston, MA 02114
Hours: Mon–Fri: 8:00 a.m. to 6:00 p.m.

Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104
Hours: Mon-Fri: 8:45 a.m. to 5:00 p.m.

Worcester
146 Main Street
Worcester, MA 01608
Hours: Mon–Fri: 8:00 a.m. to 6:00 p.m.

Provider Contacts

MassHealth Customer Service Center

Contact if you need help with:

  • Billing and policy questions
  • Claim status – (In order for us to serve you faster, please be sure to review your remittance advice before calling.)
  • Provider training
  • Health Insurance Portability and Accountability Act (HIPAA)
  • Forms (claim forms, prior-authorization forms, all other forms, and brochures)
  • Publications (copies of provider bulletins and transmittal letters) — be sure to include your provider number and the exact title of the publication. For faster service, you can download or view transmittal letters, bulletins, and many forms online.

MassHealth Customer Service Center

E-mail: providersupport@mahealth.net (For non-member-specific questions only. This e-mail is not secure. DO NOT SEND US PERSONAL INFORMATION.)
Phone: 1-800-841-2900
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.

Mailing addresses

Provider Services

MassHealth
Provider Services
P.O. Box 121205
Boston, MA 02112-1205

Forms Distribution

MassHealth Forms Distribution
P.O. Box 121205
Boston, MA 02112-1205

MassHealth Provider Enrollment and Credentialing

Contact if you need help with:

  • Provider enrollment
  • Provider file updates
  • Provider credentialing
  • How to become a PCC Plan provider
  • Change your PCC Plan Information
  • Request a MassHealth Provider Manual (Include your provider number and a street address.)

Email: providersupport@mahealth.net
Phone: 1-800-841-2900
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.

Mailing Address

MassHealth Customer Service Center
Attn: Provider Enrollment and Credentialing
P.O. Box 121205
Boston, MA 02112-1205

Prior Authorization Unit

Contact if you need help with:

  • General Prior Authorization

Phone: 1-800-862-8341

Disability Special Accommodations Ombudsman

Contact if you need help with:

  • Accommodations for people with disabilities
  • Information about MassHealth processes and requirements
  • Help filling out forms over the telephone

Disability Special Accommodations Ombudsman

Phone: 1-617-847-3468
TTY: 1-617-847-3788

MassHealth Dental

Visit our website if you want to:

  • Find a dental provider
  • View or print dental documents
  • Send an e-mail about your dental care or benefit

Phone: 1-800-207-5019
TTY: 1-800-466-7566

Send an e-mail about your dental care or benefit. This e-mail is not secure. DO NOT SEND US PERSONAL INFORMATION.

Member Services
MassHealth Dental Program
12121 N. Corporate Parkway
Mequon, WI 53092

Other Contacts

Accident Trauma and Estate Recovery Units

Contact if you need help with:

  • Estate Recovery
  • Accident Trauma
  • Probating a Will

P.O. Box 15205
Worcester, MA 01615-0205
Phone: 1-800-754-1864
Phone: 508-856-6381

Children's Medical Security Plan

Contact if you need help with:

  • Copays
  • Covered services
  • Finding a provider

Phone: 1-800-841-2900
TTY: 1-800-497-4648

Family Assistance Unit

Contact if you need help with:

  • Family assistance

Phone: 1-888-291-4464

Board of Hearings

Contact if you need help with:

  • MassHealth Appeals – Fair Hearings

Phone: 1-800-655-0338
Phone: 617-847-1200
Fax: 617-8471204

Medicare

Contact if you need help with:

  • Medicare Prescription Drug Coverage

Phone: 1-800-MEDICARE (1-800-633-4227)
TTY: 1-877-486-2048
www.medicare.gov

MassHealth Fraud Hotline

Contact if you need help with:

  • Reporting fraud

Phone: 1-877-437-2830 (1-877-4-FRAUD-0)


This information is provided by MassHealth.