Who Is Eligible?

Families facing a housing crisis may be deemed eligible if they meet the following criteria:

  • Be a resident of Massachusetts
  • Meet the gross income standards pdf format of HSN 2017-01 Increase in the Federal Poverty Guidelines
for Emergency Assistance
  • Have needy children under the age of 21, or be pregnant

and the reason for homelessness is one of the following:

  • No-fault fire, flood, natural disaster, condemnation, or foreclosure
  • Fleeing domestic violence (current or within past 12 months)
  • No-fault eviction
  • Child(ren) are exposed to a substantial health and safety risk

Emergency Assistance applicants must provide all requested verifications within 30 days.

How to Get Help

To apply for shelter, call 866-584-0653 and speak with a Homeless Coordinator.

Locate a Service Provider

Or apply in person at one of ten locations in Massachusetts, office hours are from 8:00 am - 4:00 pm:

  • Boston – 1010 Massachusetts Avenue - New Market Square - **as of Monday October 31st, 2016**
  • Brockton – 60 Main Street
  • Chelsea – 80 Everett Avenue, 3rd Floor
  • Hyannis – 181 North Street
  • Lawrence – 280 Merrimack Street
  • Lowell – 131 Davidson Street
  • New Bedford – 160 West Rodney French Boulevard
  • Salem – 45 Congress Street, Suite 1176
  • Springfield – 310 State Street
  • Worcester – 13 Sudbury Street

For more information, contact the Division of Housing Stabilization at 617-573-1100, or toll free at 877-418-3308, TTY 617-573-1140.

About the Division of Housing Stabilization

The Division of Housing Stabilization (DHS), is charged with the mission of preventing homelessness, sheltering those for who homelessness is unavoidable, and rapidly re-housing the homeless in stable, permanent housing.


Emergency Assistance (EA) Family Shelter Information

Facts and Figures

Emergency Assistance Regulation

Housing Stabilization Governing Statute

Quarterly Hotel - Motel Local Room Excise Tax Report

Quarterly EA Legislative Report

Housing Stabilization Notices

Emergency Assistance Uniform Shelter Program Rules