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Request a MassHealth Card

Lost your MassHealth member card? Getting a replacement card is easy.
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Contacts

MassHealth Customer Service Center

Phone

Main: Call MassHealth Customer Service Center, Main: at (800) 841-2900
TDD/TTY: Call MassHealth Customer Service Center, TDD/TTY: at 711

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

The Details   of Request a MassHealth Card

What you need   for Request a MassHealth Card

You must show your MassHealth card to your doctor or health care provider whenever you get medical care. If you have a MassHealth card and also have other health insurance, be sure to show all insurance cards at the time of service. 

Not all members will get a MassHealth card. You will not get a MassHealth card if

  • If you are eligible only for payment of your health insurance premiums
  • If you are determined to be eligible for the Health Safety Net (HSN) due to low income.

If you are eligible for HSN services, hospitals and community health centers will check to determine if they can get reimbursement for services provided to you and your household.

How to request   Request a MassHealth Card

Call the MassHealth Customer Service Center at 800-841-2900 (TDD/TTY: 711).

Hours: Monday- Friday, 8 a.m. to 5 p.m.

Next steps   for Request a MassHealth Card

  1. Call MassHealth

    Call the MassHealth Customer Service Center to request a new card.

    If you don't have your MassHealth ID number, we'll either need your social security number or your name and date of birth to find you in our system.

    Menu prompt tips. Once the recording starts:

    • press 1 to confirm you're a MassHealth member
    • press 3 to request a new card
    • press 2 to order a new card

  2. Ask for your new MassHealth card

    You should get your card in about two weeks.

    Tip: Before you finish your call, don't forget to write down your MassHealth ID number. You may need it later.

     

More info   for Request a MassHealth Card

You can still get health care services while you're waiting for your new card. Just be sure to have a photo ID and your MassHealth ID number with you so your doctor or pharmacy can bill MassHealth for your services.

Contact   for Request a MassHealth Card

Phone
Main: Call MassHealth Customer Service Center, Main: at (800) 841-2900
TDD/TTY: Call MassHealth Customer Service Center, TDD/TTY: at 711

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

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