The Official Website of the Massachusetts Commission Against Discrimination (MCAD)

Hours & Locations

We ask that you arrive before 4 pm to allow sufficient time to file your complaint. To check walk-in hours for our Springfield and Worcester offices, please click on the office location below.


Hours: 8:45 am - 4:00 pm

Boston Office
(617) 994-6000
(617) 994-6024 (Fax)

Springfield Office
(413) 739-2145
(413) 784-1056 (Fax)

Worcester Office
New Location
484 Main St., Rm. 320
Worcester, MA
(508) 453-9630

New Bedford Office
(508) 990-2390
(508) 990-4260 (Fax)


In case of winter storms, the MCAD office will close if the Governor declares there is a state of emergency in the County where the office is located and non-essential workers are instructed not to report to work. Please check the website for the Governor’s announcement to determine whether the MCAD office is open:


New Branch Location to Provide Increased Services to Worcester County

Worcester – Friday, January 16, 2015 – The Massachusetts Commission Against Discrimination, the state’s civil rights agency, proudly announces the opening of its new office in downtown Worcester, MA, across the street from the historic City Hall. This new location will allow the MCAD to better serve existing and future residents in the heart of the Commonwealth.

“This is an important move for the MCAD and the people we serve, ensuring that we can provide all of the support necessary for the citizens of Worcester County,” said Jamie R. Williamson, Chairwoman of the MCAD. Thanking the city for its years of support, the Chairwoman continued, “The MCAD is committed to providing timely and effective services to all of Massachusetts, and this office will expand our capabilities to meet a growing demand.”

With the expanded space, MCAD will be able to run larger trainings for businesses and landlords, as well as hold mediations and hearings on site, services the branch office was not able to provide before. “This move will allow all parties to save valuable time and money by keeping cases in the same location for the entire process,” Chairwoman Williamson said.

About the MCAD: Since its founding in 1946, the mission of the MCAD is to reduce and ultimately eradicate discrimination in the state through the enforcement of the Commonwealth’s anti-discrimination statutes. MCAD is a law enforcement agency with the authority to investigate, adjudicate, and resolve cases of discrimination. The agency also provides over 200 public trainings and outreach sessions annually for employers and landlords. In accordance with state law, the MCAD is required to maintain four offices in Massachusetts, which are located in Boston, New Bedford, Springfield, and Worcester.

Click here to download the press release.

Have you been discriminated against?
We can help!

The Massachusetts Commission Against Discrimination is the state's chief civil rights agency. The Commission works to eliminate discrimination on a variety of bases and areas, and strives to advance the civil rights of the people of the Commonwealth through law enforcement, outreach and training. For a complete list of protected classes in the Areas of Discrimination.

How does the MCAD process work?

Practical Guide to the Complaint Process at the MCAD

Understanding Investigative Conferences

A charge of discrimination must be filed in person at the Massachusetts Commission Against Discrimination (MCAD) offices. If you believe you have been discriminated against, you should come to the MCAD immediately to file a complaint. In all but a few exceptions, the MCAD cannot accept complaints based on incidents over 300 days old.



The Massachusetts Commission Against Discrimination (MCAD) provides training to the public, including:

  • Supervisors and Managers
  • Attorneys
  • Housing Providers
  • Community Groups
  • Employees
  • Human Resource Professionals
  • Realtors
  • Tenants and Home Buyers

MCAD workplace-based training for employees, supervisors, and managers is provided to employers. Training sessions range from two hours to four days, depending on the topics covered. All training programs include a number of interactive exercises, such as case studies, role plays, and quizzes.

More about Training