- The Office of Consumer Affairs and Business Regulation ("OCABR") regulates the registration of contractors performing improvements or renovations on detached one to four family homes. Prior to performing work on such homes, a contractor must be registered as a Home Improvement Contractor ("HIC").
The Home Improvement Contractor Law, Chapter 142A of the Massachusetts General Laws, establishes a Guaranty Fund, which is a fund of last resort for consumers who have an unpaid final judgment against a contractor. The Fund may reimburse consumers up to $10,000 of their actual Loss. After a consumer is paid from the Guaranty Fund, the responsible registered contractor is obligated to reimburse the Fund with interest within 30 days. Failure to repay the Fund may result in administrative fines, revocation of the contractor's registration, and possible referral to the Attorney General for further prosecution, including civil and criminal penalties.
- A complaint may be filed with the OCABR against any HIC registrant. All applications and forms, including the complaint application, are available below.
How to Hire a Contractor file size 2MB
Checklist for Hiring a Home Improvement Contractor