The Consumer Protection Division uses the tools of investigation and enforcement actions to protect consumers from fraud, deception, and other unfair business practices.

For example, the Division has:

  • Filed multiple enforcement actions against companies and individuals that solicited Massachusetts homeowners with misleading promises to save their homes from foreclosure, or who solicited and accepted illegal advance fees to seek loan modifications for homeowners;
  • Obtained landmark settlements with national banks and mortgage lenders who engaged in unfair and deceptive mortgage loan practices;
  • Investigated and settled claims of false and misleading advertising practices in the automobile and retail sales industries;
  • Brought enforcement actions against various home improvement contractors who failed to provide services paid for or who were not licensed to perform contracting work in Massachusetts; and
  • Protected consumers from a variety of scams, such as individuals making false promises to repair consumers’ credit, travel companies who sold worthless travel club memberships, or timeshare developers who failed to provide consumers with timeshares or made false promises that they would obtain timeshare deeds for consumers.

The Consumer Protection Division remains vigilant in its mission of protecting consumers from unfair and deceptive business practices.  If you feel you have been subjected to an unfair and deceptive business practice, please contact us. 

Filing a Consumer Complaint

The most efficient way for you to file your complaint is to use the electronic complaint system.

Click here to file a Consumer Complaint

If you do not want to submit an e-complaint but wish to submit a consumer complaint by regular mail, please contact us at (617) 727-8400.


Helpful Links