- Login help for Massachusetts Residents seeking services for themselves or their families.
- Login help for Providers and State Agency staff to access Virtual Gateway business services.
Online Services
Virtual Gateway Customer Service
- Need additional assistance accessing the Virtual Gateway or one of the programs or systems accessed through the Virtual Gateway? Contact Virtual Gateway Customer Service:
Monday through Friday
8:30 am to 5:00 pm
800-421-0938 (Voice)
617-847-6578(TTY for the deaf and hard of hearing)
This information is provided by the Virtual Gateway within Health and Human Services.