Hospital Information

CEODebra A. Tosti
Location:365 East Street, Tewksbury, MA 01876-1998
Telephone:(978) 851-7321, ext. 2241
Institution Origination Date:1854
Accreditation:The Joint Commission, 2012

Mission Statement

To provide comprehensive treatment, care, and comfort to adults with medical and mental illnesses.

Hospital Overview

Tewksbury Hospital operates a 350 bed Joint Commission accredited hospital.  Approximately 220 complex chronic medical adult patients reside on seven (7) inpatient units and 150 psychiatric clients reside on five (5) inpatient units.  A full range of ancillary services are available at the site, including 24/7 nursing and medicine as well as clinical laboratory, psychiatry and psychology, radiology, respiratory care, speech pathology, occupational therapy, physical therapy, clinical dieticians, clinical social workers and pharmacy, and on-site dialysis clinic.

In addition to the main hospital site, the hospital campus is home to six (6) residential vendor programs which provide services on a 24/7 basis.  The residential programs consist of six (6) substance abuse programs, serving 270 residential clients (24/7), with two (2) of the six (6) programs serving women with children.  Additionally, the hospital campus hosts two (2) locked young adolescent programs.  These programs serve approximately 300 clients daily with a compliment of 140 staff.  

The hospital also provides regional space to five (5) state agencies.  On any given day approximately 2,500 people enter and exit the campus to work, visit, and receive services or assistance.

Description of Programs and Specialized Services

Specific offerings at Tewksbury Hospital include the following:

  • Neurologic Rehabilitation Unit which assists patients to relearn essential daily functions; an active skilled rehabilitation program; and special adaptive equipment to support the functional challenges of brain injury
  • Provision of Medical Services to adults with Developmental disabilities
  • Medically Ill, Mentally Ill (MIMI); a multidisciplinary staff provides psychiatric, psychological, and neurobehavioral care to patients with both significant mental health issues and complex medical needs
  • Behavioral Disorders/Problems
    • Sexual offenders
    • Criminal backgrounds
  • Huntington’s Disease (HD) Program – short term and long term inpatient services are provided to patients who present at various stages of this progressive debilitating neurological disorder
  • Alzheimer’s and other causes of dementia
  • Substance Abuse and High Risk Services to high risk populations which include IV therapy, behavioral management, substance abuse counseling and palliative care
  • A six-bay Hemodialysis Unit to insure continuity of care and comfort within a known environment
  • Wound Care, Dysphasia management and pain management
  • Psychiatric Services for Intermediate Care as well as a Rehabilitation Center under the auspices of the Department of Mental Health.

Admission and Patient Trends: 

Over the past several years, Tewksbury Hospital has experienced a significant increase in medical patient days and admissions.  The number of medical admissions has approximately doubled each year for the past five years, with a modest increase in overall census.  In FY12, the number of referrals was 1444 with 577 admissions.  These trends are attributable to an increase in demand for medical services for chronic patients, traumatic brain injured and developmentally disabled clients.

Challenging Patient(s):

Tewksbury Hospital provides services to individuals who are not able to receive services in other settings.  The average patient admitted has been denied placement by three (3) or more health care facilities because of behavioral issues and/or due to a high risk history which necessitates increased resources to provide a safe environment.

Clinical Services Provided

Tewksbury Hospital offers a broad range of services including a physician on site at all times, around-the-clock nursing care, rehabilitation services including physical therapy, occupational therapy, and speech therapy, psychology services, social services, and an on-site dialysis clinic.

Psychology Services Pre-Doctoral Internship in Clinical and Counseling Psychology

Rights & Responsibilities

Upon admission, Tewksbury Hospital issues a "Notice of Privacy Practices" to all patients.

Any patient who believes his or her rights have been violated or has concerns regarding the quality of care provided may submit any grievances/complaints, suggestions or questions to any of the following:

Internal Reporting

Patient Rights Advocate
(978) 851-7321 Ext. 199-2458
Tewksbury Hospital
365 East Street
Tewksbury, MA 01876-1998

Director of Quality Management
(978) 851-7321 Ext.199-2415
Tewksbury Hospital
365 East Street
Tewksbury, MA 01876-1998

Chief Executive Officer
(978) 851-7321 Ext. 199-2241
Tewksbury Hospital
365 East Street
Tewksbury, MA 01876-1998

If a patient chooses not to use the internal grievance/complaint process, he/she may call or write to:

External Reporting

Mass Department of Public Health
(617) 753-8000
Division of Health Care Quality
99 Chauncy Street - 2 nd Floor
Boston, MA 02111

If a patient feels like the hospital is unable to resolve his/her concerns, he/she may also contact The Joint Commission at (630) 792-5000.

Admissions

For inquires regarding admissions, contact the Admissions Office at 978-851-7321, ext. 2527.

Directions

From Boston/Route 128 (I-95): Take Route 93 North to Exit 42 (Dascomb Road). Turn left at the end of the ramp and follow the road for approximately 3 miles. Go past the Little League ball fields (on your right) and bear left onto Chandler Street at the blinking light. Go approximately ¼ mile and turn left onto Hospital Drive. Proceed to the 3 rd left turn, look for signs indicating "Visitor Parking", and enter the lot. Proceed to the Saunders Building, Courtyard Entrance, through the sliding doors and sign-in with the Officer at the desk.

From Route 495: Take Exit 38 (Route 38) and turn left at the end of the ramp. Follow Route 38 South (Main Street) approximately 3.5 miles to Tewksbury Center. Go through the set of lights after Bank of America (on the left). At the next set of lights turn left onto Chandler Street (near Shell Station). Take your first right onto Hospital Drive. Proceed to the 3 rd left turn, look for signs indicating "Visitor Parking", and enter the lot. Proceed to the Saunders Building, Courtyard Entrance, through the sliding doors and sign-in with the Officer at the desk.

From Route 3: Take Route 3 North to Route 495 North. Follow Route 495 North to Exit 38 (Route 38) and turn left at the end of the ramp. Follow Route 38 South (Main Street) approximately 3.5 miles to Tewksbury Center. Go through the set of lights after Bank Boston (on the left). At the next set of lights turn left onto Chandler Street. Take your first right onto Hospital Drive. Proceed to the 3 rd left turn, look for signs indicating "Visitor Parking", and enter the lot. Proceed to the Saunders Building, Courtyard Entrance, through the sliding doors and sign-in with the Officer at the desk.


This information is provided by the Bureau of Public Health Facilities within the Department of Public Health.