Hospital Information

CEODebra A. Tosti
Location:365 East Street, Tewksbury, MA 01876-1998
Telephone:(978) 851-7321, ext. 2241
Institution Origination Date:1854
Accreditation:The Joint Commission, 2012

Mission Statement

To provide comprehensive treatment, care, and comfort to adults with medical and/or mental illnesses.

Hospital Overview

Tewksbury Hospital operates a 350 bed Joint Commission accredited hospital.  Approximately 220 complex chronic medical adult patients reside on seven (7) inpatient units and 150 psychiatric clients reside on five (5) inpatient units.  A full range of ancillary services are available at the site, including 24/7 nursing and medicine as well as clinical laboratory, psychiatry and psychology, radiology, respiratory care, speech pathology, occupational therapy, physical therapy, clinical dieticians, clinical social workers and pharmacy, and on-site dialysis clinic.

In addition to the main hospital site, the hospital campus is home to eight (8) residential vendor programs which provide services on a 24/7 basis.  The residential programs consist of six (6) substance abuse programs, serving 275 residential clients (24/7), two (2) of which serve women with children and two (2)  locked young adolescent programs,  serving approximately 30 clients daily with a compliment of 65 staff. 

The hospital also provides regional space to five (5) state agencies.  On any given day approximately 2,500 people enter and exit the campus to work, visit, and receive services or assistance.

Description of Programs and Specialized Services

Specific offerings at Tewksbury Hospital include the following:

  • Neurologic Rehabilitation Unit which assists patients to relearn essential daily functions; an active skilled rehabilitation program; and special adaptive equipment to support the functional challenges of brain injury
  • Provision of Medical Services to adults with Developmental disabilities
  • Medically Ill, Mentally Ill (MIMI); a multidisciplinary staff provides psychiatric, psychological, and neurobehavioral care to patients with both significant mental health issues and complex medical needs
  • Behavioral Challenges
  • Department of Corrections backgrounds
  • Huntington’s Disease (HD) Program – short term and long term inpatient services are provided to patients who present at various stages of this progressive debilitating neurological disorder
  • Alzheimer’s and other causes of dementia
  • Substance Abuse and High Risk Services to high risk populations which include IV therapy, behavioral management, substance abuse counseling and palliative care
  • A six-bay Hemodialysis Unit to insure continuity of care and comfort within a known environment
  • Wound Care, Dysphasia management and pain management
  • Psychiatric Services for Intermediate Care as well as a Rehabilitation Center under the auspices of the Department of Mental Health.

Admission and Patient Trends: 

Over the past several years, Tewksbury Hospital has experienced a significant increase in medical patient days and admissions.  The number of medical admissions has approximately doubled each year for the past five years, with a modest increase in overall census.  In FY12, the number of referrals was 1444 with 577 admissions.  These trends are attributable to an increase in demand for medical services for chronic patients, traumatic brain injured and developmentally disabled clients.

Challenging Patient(s):

Tewksbury Hospital provides services to individuals who are not able to receive services in other settings.  The average patient admitted has been denied placement by three (3) or more health care facilities because of behavioral issues and/or due to a high risk history which necessitates increased resources to provide a safe environment.

Clinical Services Provided

Tewksbury Hospital offers a broad range of services including a physician on site at all times, around-the-clock nursing care, rehabilitation services including physical therapy, occupational therapy, and speech therapy, psychology services, social services, and an on-site dialysis clinic.

Psychology Services Pre-Doctoral Internship in Clinical and Counseling Psychology

Rights & Responsibilities

Upon admission, Tewksbury Hospital issues a "Notice of Privacy Practices" to all patients.

Any patient who believes his or her rights have been violated or has concerns regarding the quality of care provided may submit any grievances/complaints, suggestions or questions to any of the following:

Internal Reporting

Patient Rights Advocate
(978) 851-7321 Ext. 199-2316
Tewksbury Hospital
365 East Street
Tewksbury, MA 01876-1998

Director of Quality Management
(978) 851-7321 Ext.199-2137
Tewksbury Hospital
365 East Street
Tewksbury, MA 01876-1998

Chief Executive Officer
(978) 851-7321 Ext. 199-2241
Tewksbury Hospital
365 East Street
Tewksbury, MA 01876-1998

If a patient chooses not to use the internal grievance/complaint process, he/she may call or write to:

External Reporting

Mass Department of Public Health
(617) 753-8000
Division of Health Care Quality
99 Chauncy Street - 2 nd Floor
Boston, MA 02111

If a patient feels like the hospital is unable to resolve his/her concerns, he/she may also contact The Joint Commission at (630) 792-5000.

Admissions

For inquires regarding admissions, contact the Admissions Office at 978-851-7321, ext. 2527.

Directions

DIRECTIONS TO MAIN (CHANDLER STREET) ENTRANCE
For: Hospital, MassHealth, Merrimack Center, MEMA, SOPS, Middlesex DUIL Program

From Route 93, take Exit 42 Dascomb Road:

  1. Going North from Boston: at the end of the exit ramp take a left onto Dascomb Road, which turns into East Street.
    1. Go straight for approximately 3 miles until you reach your third set of lights (go past the East Street entrance.)
    2. At traffic lights bear left onto Chandler Street.
    3. After approximately 500 yards take a left onto Hospital Road, Chandler Street ENTRANCE.
    4. Proceed straight on Hospital Road to campus.
    5. For Visitors' Parking, take the 4th left into B Lot.
    6. For Handicapped Parking, continue ahead and take first right and then right again into the C LOT.
    7. Once inside the Hospital, sign in at the Information Desk, where a Campus Police Officer will direct you to your destination.
  2. Going South from New Hampshire at end of exit ramp take a left at stop sign and at lights turn right onto East Street.
    1. Follow directions 1-7 above.
  3. From Route 128 (I-95):
    1. Take Route 93 North to Exit 42 Dascomb Road.
    2. Follow above directions A and 1-7 above.
  4.  From Route 495 (North from Worcester / South from Lawrence/West from Lowell):
    1. Take Exit 38 Tewksbury/ Lowell.
    2. Turn left at the end of the ramp and follow Route 38 for approximately 3.5 miles to Tewksbury Center.
    3. Go straight through the set of lights at Tewksbury Center. (Gazebo on right).
    4. At the next set of traffic lights, turn left onto Chandler Street. (Gas station on left)
    5. Take your 1st right onto Hospital Road, Chandler Street ENTRANCE.
    6. Follow directions above numbered 4- 7.

DIRECTIONS TO EAST STREET ENTRANCE
For: Old Chapel, Public Health Museum, DMH Northeast Suburban Area Office, Department of Public Safety, Glenice Sheehan Program, Storehouse and Lahey Behavior Health Programs: Transitions, HART House and Tewksbury Treatment Center.

From Route 93, take Exit 42 Dascomb Road:

  1. Going North from Boston: at the end of the exit ramp take a left onto Dascomb Road, which turns into East Street.
    1. Go straight for approximately 3 miles until you reach your second set of lights.
    2. Go straight through the lights and take your first left on to East Street ENTRANCE, then bear left on Chapel Road, and follow campus directional signs to your destination.
  2. Going South from New Hampshire at end of exit ramp take a left at stop sign and at lights turn right onto East Street.
    1. Follow directions A. above 1and 2.

From Route 128 (I-95):

    1. Take Route 93 North to Exit 42 Dascomb Road.
    2. Follow above directions A. 1 and 2.

From Route 495 (North from Worcester / South from Lawrence/West from Lowell:

    1. Take Exit 38 Tewksbury/ Lowell.
    2. Turn left at the end of the ramp and follow Route 38 for approximately 3.5 miles to Tewksbury Center.
    3. At Tewksbury Center set of lights take a left, then a quick right onto East Street.
    4. At the next set of traffic lights go straight. Then, take next right, onto East Street ENTRANCE.
    5. Once on campus, follow campus directional signs to your destination.

 


This information is provided by the Bureau of Public Health Facilities within the Department of Public Health.