Programs & Services
Key Resources
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MassHealth Member & Applicant Disability Ombudsman
1-617-847-3468
TTY: 1-617-847-3788 -
MassHealth Member Customer Service Center
1-800-841-2900
TTY: 1-800-497-4648 -
MassHealth Dental Customer Service Center
1-800-207-5019
TTY: 1-800-466-7566 -
MassHealth Provider Services
1-800-841-2900
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MassHealth Fraud Hotline
1-877-437-2830
Mission Statement
To help the financially needy obtain high-quality health care that is affordable, promotes independence, and provides customer satisfaction.
New! Manage Your MassHealth and Other Health Assistance Benefits with My Account Page!
Is your household currently getting MassHealth, Commonwealth Care, Health Safety Net, Children's Medical Security Plan, and/or Healthy Start benefits? A new online tool called 'My Account Page' now lets your Head of Household (the person who signed the application for benefits) see and update information about the benefits your household currently gets without having to call MassHealth!
Interested? Learn more about My Account Page
Go to My Account Page
See and download the My Account Page flyer (PDF)
Interested? Learn more about My Account Page
Go to My Account Page
See and download the My Account Page flyer (PDF)
New Medicaid Management Information System (NewMMIS) and the Provider Online Service Center (POSC)
The POSC opened on May 26, 2009. It offers a Web-based environment that automates functions such as member eligibility verification, claim submission and status, claims processing, prior authorization, referrals, preadmission screening, online remittance advices, and reports.
24/7 Self-Service Telephone Access for MassHealth Applicants and Members
MassHealth, Commonwealth Care and Health Safety Net applicants and members can now hear details about their application or case over the phone 24 hours a day, seven days a week. They can use this new feature to find information such as case status (approved, closed, etc.), key eligibility dates (i.e., next review date) and items still needed by MassHealth to process their case.
MassHealth and Health Care Reform
Information on how the Health Care Reform legislation/1115 Demonstration Waiver Amendment will affect MassHealth members and providers
MassHealth Drug List
Information about the MassHealth Drug List and updates to the list. Sign up to receive e-mail notification of when updates to the MassHealth drug list are posted on the Web.
MassHealth and HIPAA
Information on the Health Insurance Portability and Accountability Act (HIPAA) of 1996, and how it will affect MassHealth.
Complementary Content
