Overview
In partnership with families and stakeholders, EEC is focused on expanding equitable and dignified access to high-quality early education and care. This work includes a series of system reforms focused on significantly updated and new child care financial assistance regulations, policies, and procedures, reprocured contracts for CCR&Rs and contracted providers, and the beginning stages of modernizing the EEC digital experience.
EEC formally kicked off the regulation review process in December 2022, with the goals of revising the regulations to: increase overall system efficiency, prioritize family needs and experience, and modernize and update the overall child care financial assistance system. With revised regulations comes updates policies and procedures that utilize modern technology to be more flexible, accessible and user friendly.
These changes all focus on simplifying the application process, reducing the paperwork burden for families and programs, and updating policies to better support homeless families, families with disabilities and families impacted by domestic violence.
Regulations, policies
Training Schedule
EEC is offering a comprehensive training program to help you gain both the theoretical and practical understanding of EEC’s new CCFA regulations, policies, and procedures. This program includes 4 mandatory courses with multiple session options.
The trainings are required for any staff working directly with Child Care Financial Assistance. Some of these roles include: Information and Referral Counselor, Intake Coordinator, Voucher Counselor, Parent Counselor, Office Specialist, Program Director, Program Supervisors, and Billing Specialist.
Courses include:
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Principles of Engagement: This 2.5-hour course outlines the values driving EEC’s effort to modernize our guidance, which is to provide a more family-centered operating model with a customer service approach. Program directors are encouraged to participate in addition to Family Access Administrators.
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Family Journey: This full-day course walks trainees through the refreshed view of the family journey procedures, from intake to reauthorization.
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Provider Experience: This full-day course provides a comprehensive overview of expectations for providers and covers enrollment and attendance, reimbursement based on enrollment, and change reporting.
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Program Integrity / Administrative Procedures: This half-day course equips us with procedures that are vital to ensuring families and providers are compliant with regulations, policies, and procedures. Topics include denials and terminations, improper payments and recoupments, complaints and investigations, and more.
Multiple sessions for all 4 courses will be offered virtually and in-person in regional hubs to accommodate participants’ schedules. You are only required to attend one session per course (either in person or virtual).
REGISTER:
Principles of Engagement Training
This course outlines the values driving EEC’s effort to modernize our guidance, which is to provide a more family-centered operating model with a customer service approach.
Video: Principles of Engagement CCFA Training
Skip this video Principles of Engagement CCFA Training.Additional Resources
Family Journey Training
This full-day course walks trainees through the refreshed view of the family journey procedures, from intake to reauthorization.
Video: Family Journey Training Playlist
Skip this video Family Journey Training Playlist.Additional Resources
Provider Experience Training
This full-day course provides a comprehensive overview of expectations for providers and covers enrollment and attendance, reimbursement based on enrollment, and change reporting.
Video: Child Care Financial Assistance Provider Experience Training 1
Skip this video Child Care Financial Assistance Provider Experience Training 1.Additional Resources
Kick-off Sessions
EEC hosted two kick-off sessions for family access administrators on September 26 and 28.
Family access administrators are responsible for administering child care financial assistance that includes eligibility, enrollment and placement, as well as resource and referrals.