Welcome to the State 911 Department!

911 Help is at your fingertips
On behalf of the State 911 Department, I would like to welcome you to the Agency's website. The State 911 Department is charged with the coordination, administration, and implementation of Enhanced 9-1-1 services throughout the Commonwealth of Massachusetts as well as overseeing the Massachusetts Equipment Distribution Program (MassEDP) and the Massachusetts Telecommunications Relay Service (MassRelay) .

The State 911 Department provides E911 equipment, database, network and technical support services to 262 Public Safety Answering Points (PSAP) that serve as a first point of reception of a 9-1-1 call. As well, the agency sponsors and conducts numerous training programs and professional development courses for state and municipal 9-1-1 telecommunicators. The State 911 Department publishes a variety of educational materials designed to promote the appropriate use of our E9-1-1 network.

Thank you for your interest in the Commonwealth's 911 Department. I encourage you to take this opportunity to browse our website and learn more about your E9-1-1 system.

Frank Pozniak
Executive Director