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- This page, Information for Call Centers, is offered by
- State 911 Department
Information for Call Centers
Our call centers strive to enhance all emergency communications to ensure the quickest and most effective response possible.
What would you like to do?
All other tasks
View Municipal Coordinator Contact Information Form FY2023 Annual Certification of Compliance Forms Apply for the Development Grant Apply for the Support and Incentive Grant Apply for the Training Grant Apply for the EMD Grant View Continuity of Operations Plan (COOP) View Abandoned Wireless 9-1-1 Call Handling Protocol View Summary of Regulations 560CMR View 9-1-1 Communications Job Posting Form Report a change or add a new address/street (public safety personnel) Request a Disability Indicator Form View PSAP Contact Information Update Form Learn about Multi-Line Telephone System (MLTS) Apply for the Wireless State Police PSAP Grant Report an Automatic Location Identification (ALI) error View In-House Training Roster View In-House Training Form Text-to-911 Training/Text Materials/Text FAQs
What you need to know
State 911 Department Approved Courses Upcoming PSAP Training Courses Information for Emergency Medical Dispatch (EMD) Grant ReimbursementOpen PDF file, 148.65 KB, for Calendar Year 2022 Call Volume (PDF 148.65 KB)Call Volume for 2017-2019 PSAP Consolidation Map 560 CMR 2.00 Standards for Enhanced 9-1-1 Wireless 9-1-1 Call Handling Protocol State 911 Department Annual Report for CY 2016 and 2017 Three-Year Grant Expenditures FY15-17 Available 9-1-1 Communications Job Postings
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