Information for Call Centers | Mass.gov

This page, Information for Call Centers, is offered by

State 911 Department

We offer training and funding to ensure the highest quality of emergency response.

Top tasks

Information on COVID-19 View E9-1-1 upcoming classes Text-to-911 Training/Text Materials/Text FAQs

All other tasks

Continuity of Operations Plan (COOP) Municipal Coordinator Contact Information Form Apply for the Support and Incentive Grant Apply for the Training Grant Apply for the EMD Grant Annual Certification of Compliance Forms

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View State 911 Department Approved Courses View upcoming PSAP training courses Information for Emergency Medical Dispatch (EMD) State 911 Department grant reimbursement Call Volume 2017 - 2019 PSAP Consolidation Map

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