offered by
State 911 Department

Information for Call Centers

Our call centers strive to enhance all emergency communications to ensure the quickest and most effective response possible.

We offer training and funding to ensure the highest quality of emergency response.

What would you like to do?

Top tasks

Information on COVID-19  View E9-1-1 upcoming classes  Text-to-911 Training/Text Materials/Text FAQs 

All other tasks

Continuity of Operations Plan (COOP)  Abandoned Wireless 9-1-1 Call Handling Protocol  Annual Certification of Compliance Forms  Apply for the Support or Incentive Grant  Apply for the Training Grant   Apply for the EMD Grant 
See all 19 of the what would you like to do section 

What you need to know

View State 911 Department Approved Courses  View upcoming PSAP training courses  Information for Emergency Medical Dispatch (EMD)  State 911 Department grant reimbursement   560 CMR 2.00 Standards for Enhanced 9-1-1  Wireless 9-1-1 Call Handling Protocol 
See all 8 of Information for Call Centers 

Locations

Location Details
Feedback