offered by
State 911 Department

Information for Call Centers

Our call centers strive to enhance all emergency communications to ensure the quickest and most effective response possible.

We offer training and funding to ensure the highest quality of emergency response.

What would you like to do?

Top tasks

View E9-1-1 upcoming classes 
Text-to-9-1-1 Online Refresher 

All other tasks

9-1-1 Communications Job Posting 
Report a change or add a new address/street (public safety personnel) 
Report an Automatic Location Identification (ALI) error 
Apply for the Development Grant 
Apply for the Support or Incentive Grant 
Apply for the Wireless State Police PSAP Grant 
See all 10 

What you need to know

View State 911 Department Approved Courses 
View upcoming PSAP training courses 
Information for Emergency Medical Dispatch (EMD) 
State 911 Department grant reimbursement  
560 CMR 2.00 Standards for Enhanced 9-1-1 
Wireless 9-1-1 Call Handling Protocol 
See all 8 

Locations

Location Details
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