Information for Call Centers | Mass.gov

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State 911 Department

We offer training and funding to ensure the highest quality of emergency response.

Top tasks

Information on COVID-19 View E9-1-1 upcoming classes Text-to-911 Training/Text Materials/Text FAQs

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Abandoned Wireless 9-1-1 Call Handling Protocol Annual Certification of Compliance Forms 9-1-1 Communications Job Posting Report a change or add a new address/street (public safety personnel) Apply for the Development Grant Request a Disability Indicator Form

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View State 911 Department Approved Courses View upcoming PSAP training courses Information for Emergency Medical Dispatch (EMD) State 911 Department grant reimbursement 560 CMR 2.00 Standards for Enhanced 9-1-1 Wireless 9-1-1 Call Handling Protocol

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