Our call centers strive to enhance all emergency communications to ensure the quickest and most effective response possible.
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- This page, Information for Call Centers, is offered by
- State 911 Department
Information for Call Centers
What would you like to do?
All other tasks
View Municipal Coordinator Contact Information Form
FY2024 Annual Certification of Compliance Forms
Apply for the Development Grant
Apply for the Support and Incentive Grant
Apply for the Training Grant
Apply for the EMD Grant
View the FY24 Development Grant Award Letters
View Continuity of Operations Plan (COOP)
View Abandoned Wireless 9-1-1 Call Handling Protocol
View Summary of Regulations 560CMR
View 9-1-1 Communications Job Posting Form
Report a change or add a new address/street (public safety personnel)
Request a Disability Indicator Form
View PSAP Contact Information Update Form
Learn about Multi-Line Telephone System (MLTS)
Apply for the Wireless State Police PSAP Grant
Report an Automatic Location Identification (ALI) error
View In-House Training Roster
View In-House Training Form
Text-to-911 Training/Text Materials/Text FAQs
What you need to know
State 911 Department Approved Courses
Upcoming PSAP Training Courses
Information for Emergency Medical Dispatch (EMD)
Grant Reimbursement
Calendar Year 2023 Call Volume
Open PDF file, 148.65 KB, for
Calendar Year 2022 Call Volume
(PDF 148.65 KB)
Call Volume for 2017-2019
PSAP Consolidation Map
560 CMR 2.00 Standards for Enhanced 9-1-1
Wireless 9-1-1 Call Handling Protocol
State 911 Department Annual Report for CY 2016 and 2017 Three-Year Grant Expenditures FY15-17
Available 9-1-1 Communications Job Postings
Open PDF file, 114.78 KB, for
Updated Proposed Training Regulations
(PDF 114.78 KB)
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