File a complaint with the Division of Banks

Please use the Division of Banks Complaint Form linked below to file a complaint with the Division of Banks.

When filing a complaint, please keep in mind the DOB cannot do the following:

• Act as a court of law or as a lawyer on your behalf.
• Provide you legal advice.
• Become involved in complaints where you are represented by an attorney, are in litigation, or have been litigated.
• Become involved in disputes between business entities and financial institutions.
• Act as a housing counselor or negotiate contractual terms between borrowers and lenders. If you wish to consult a housing councilor, the DOB recommends you call the HOPE hotline at (888) 995-4673.

Complaints directed to the Consumer Financial Protection Bureau (CFPB):

• Credit card complaints
• Federal student loan complaints
• Complaints involving federal and national banks (e.g. Bank of America, Citizens Bank, TD Bank)

Complaints directed to the National Credit Union Administration (NCUA):

• Complaints involving federal credit unions

What happens after I file?

• Once the Division has received your complaint, the subject institution will be required to provide a written response to the Division.
• Once the subject institution has provided a response, the Division will review it and conduct an investigation to determine whether any wrongdoing has occurred.
• Once the investigation has been concluded, you will be provided with a closing letter summarizing the Division’s findings and informing you of the resolution reached with the subject institution. Complaints are typically concluded within four weeks, but may take longer depending on the scope and nature of the investigation.