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  • Division of Banks

Help for Distressed Homeowners

If you are facing imminent foreclosure, within the next 7 days, the Massachusetts Division of Banks (DOB) may be able to help.

Contacts

Massachusetts Division of Banks Consumer Assistance Unit

Phone

Call Massachusetts Division of Banks Consumer Assistance Unit at 617-956-1501

Online

CAU email Email Massachusetts Division of Banks Consumer Assistance Unit at dobconsumer.assistance@mass.gov
File a complaint with the Division of Banks 

The Details

What you need

Do you have a foreclosure scheduled within the next 7 days?  Your mortgage servicer may still be willing to postpone the sale to review you for a loan modification or other options. If you are facing imminent foreclosure, within the next 7 days, the Massachusetts Division of Banks (DOB) may be able to help. The DOB oversees Massachusetts laws about modification and foreclosure processes. They can make a one-time request on the homeowner's behalf and can ask the servicer to grant a 60-day stay in the foreclosure process. This stay provides extra time to work out an alternative to foreclosure. 

If you have been affected by COVID-19 and are having trouble making your mortgage payments, please visit the Homeowner Assistance Fund (HAF) page.

How to request

Consumer Assistance: (617) 956-1501

Email: dobconsumer.assistance@mass.gov

Contact

Address
One Federal Street, Suite 710, Boston, MA 02110-2012
Directions 
Phone
Call Massachusetts Division of Banks Consumer Assistance Unit at 617-956-1501
Online
CAU email Email Massachusetts Division of Banks Consumer Assistance Unit at dobconsumer.assistance@mass.gov
File a complaint with the Division of Banks 

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