SSTA Time Approvers of Online Timesheets
Time Approvers of online timesheets do not need to re-validate the balances when you approve the timesheet. They are reduced upon employee time submission. Leave time balances reflect the actual time an employee has available and is eligible to use. The SSTA application validates that the employee has enough leave time when the employee submits the timesheet. If the employee does not have enough time in their balance, they will receive an error and will need to change their time. Approvers of TCD timesheets should continue to click “Submit” before approving the timesheet. For assistance, contact the MassHR Employee Service Center (ESC).
SSTA - TCD Time Approvers
Approvers of TCD timesheets should click “Submit” before approving the SSTA timesheets.
SSTA - Use of Zeros on Timesheet (All SSTA Time Reporters)
When reporting leave time, do not enter zeros on the timesheet for hours worked. The SSTA application recognizes the leave time reported when the timesheet is submitted.
HOURS OF OPERATION:
6:30 am – 5:30 pm Monday through Friday
8:00 am - noon Saturday
The mission of the MassHR Employee Service Center (ESC) is to contribute to making the Commonwealth of Massachusetts the best public sector employer in the country. We do this by delivering human resource services that are customer-centric and efficient, allowing agencies and employees to focus on agency mission critical work.
By promoting and supporting self-service through a shared services model, we empower employees to meet their HR needs independently, with timely, reliable and consistent support.
Self Service Time & Attendance
Self Service Time and Attendance (SS TA) is a web-based time reporting technology that puts you in the driver's seat both for reporting time, and in being able to view information online. You’ll be able to update and submit your time online. You will also be able to view your leave balances online at your convenience.
Employee Service Center
MassHR’s Employee Service Center (ESC) provides a single point of contact for Self-Service Time and Attendance support.
The ESC will be ready to assist you with the following:
♦ Identify your Employee ID
♦ Ask questions about SSTA
♦ Reset your SSTA password
♦ Enter your time if you are unable to do so
♦ Adjust previously submitted timesheets
Online Learning and Support Tools
To support your transition to SS TA, MassHR provides online training (eLearning courses) and step-by-step job aids to guide you through the time and attendance entry process. New and existing employees can review these resources to ensure accurate time entry.
MassHR ESC Service Scorecard
At the MassHR ESC, we strive to create of culture of continuous improvement through which we will:
♦ Improve processes to enhance efficiency and reduce costs
♦ Encourage improvement in our culture
♦ Implement improvement ideas from employees and leading practices
♦ Coordinate and manage improvement opportunities to maximize efficiency and effectiveness
To that end, the MassHR ESC has developed a Service Scorecard to measure the effectiveness and productivity of the Center and to drive accountability. Service Scorecards Coming Soon.
We welcome feedback and suggestions from our customer and business partners. If you have a suggestion that would improve the customer experience on the MassHR ESC website, please feel free to send it to us by using our Customer Feedback Form.