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  • This page, Employee Service Center (ESC), is   offered by
  • Human Resources

Employee Service Center (ESC)

Executive Department employees can get assistance and support with using Employee Self-Service and MassCareers.

The Employee Service Center is here to help Commonwealth employees with all sorts of employment-related tasks. Whether you need a quick password reset, have a question about your employee profile, or need help with MassCareers, our friendly call center team is just a call away.

Quick Log In Links for HR/CMS Employee Self-Service

Please be sure to use the appropriate link to access HR/CMS Employee Self-Service.

Log in to HR/CMS Employee Self-Service  Log in to HR/CMS Employee Self-Service with MFA (Opens in new window) 

MassCareers Resources

Get help with MassCareers Resources 

Phone

Call MassHR Employee Service Center at (617) 979-8500

Hours of operation: Monday – Friday 7:00 a.m. - 5:00 p.m.

Online

Email MassHR Employee Service Center at MassHREmployeeServiceCenter@mass.gov

Fax

(617) 248-0686

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