Key Resources

  • MassRelay
    703 W. Housatonic Street
    Suite 148
    Pittsfield, MA 01201

    TTY and ASCII Users: 800-720-3480
    Voice and Hearing Users: 800-720-3479
  • Contact Us
  • HIPAA Policy

Welcome to MassRelay!

Mass Relay logo
MassRelay is a free, confidential 24/7 service enabling hearing people or people who do not use a text telephone (TTY) to communicate over regular telephone lines with people who are deaf, hard-of-hearing, late deafened, or speech disabled.

A Relay Operator (OPR) will complete your call, dialing the person you wish to contact and then stay on the line to relay messages electronically via a TTY or verbally to people who can hear. OPRs provide exact transcriptions of what they hear and speak what is typed to them, unless the caller directs them to do otherwise.

Thank you for your interest in MassRelay. Please take this opportunity to browse our website and learn more about our services.

Captioned Telephone (CapTel)

Hamilton CapTel Launches New Captioned Telephone Services in the Commonwealth of Massachusetts!