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State 911 Department

The State 911 Department oversees and maintains the statewide 9-1-1 system for emergency services. If you are in Massachusetts and have an emergency, DIAL 9-1-1. If you are calling from OUT OF STATE to report an emergency in Massachusetts, CALL 508-872-2508!

Please note, our email address state911department@massmail.state.ma.us is NOT monitored 24/7 and is NOT for reporting emergencies. CALL 911 IF YOU CAN, TEXT 911 IF YOU CAN'T!

Contact Us

State 911 Department logo

Online

General state911department@massmail.state.ma.us

Phone

Main (508) 828-2911

Open M-F 8am-5pm (FOR NON-EMERGENCIES)

If you are in Massachusetts and have an emergency CALL 911
If you are calling from OUT OF STATE to report an emergency taking place in Massachusetts CALL (508) 872-2508

Fax

Main (508) 828-2585
Training Department (508) 828-2587

Please send all training applications to this fax number

Address

151 Campanelli Drive
Suite A
Middleborough, MA 02346
Directions 

Who we serve

We provide for an efficient and reliable 9-1-1 system for all residents and visitors of the Commonwealth. We also provide specialized telephone equipment for people with disabilities and make available funding to communities in support of their local 9-1-1 call centers.

State 911 Commission Meeting Notices & Minutes

What would you like to do?

View the NEW 560 C.M.R. 2.00 Appendix "A" Standards  Information for the Public  Text-to-911 Public Information  Information for Call Centers  Information for Service Providers  Information about our PSAP Operations Division 

Recent news & announcements

See all news and announcements   for the State 911 Department > Organization Sections > Content

Upcoming Events

  • Virtual Grant Reimbursement Workshop - Fiscal 

    Occurs at 11:00AM-12:30PM the THIRD WEDNESDAY of every month

  • Virtual Grant Application Workshop - Fiscal 

    Occurs at 11:00AM-12:30PM the THIRD MONDAY of every month effective March - December

  • State 911 Commission Meeting 

    151 Campanelli Drive, Suite A, Middleborough, MA 02346
    Thursday, September 18, 2025
    1 p.m. - 3 p.m.
    The State 911 Commission Meeting will take place on Thursday, September 18, 2025 at 1:00PM. The meeting will take place at the State 911 Department's Middleborough Location: 151 Campanelli Drive, Middleborough, MA 02346.
See all events   for the State 911 Department

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