• Massachusetts Division of Insurance

    The primary mission of the Division of Insurance is to monitor the solvency of its licensees in order to promote a healthy, responsive and willing marketplace for consumers who purchase insurance products.


  • DIVISION RELEASES RESULTS OF SPECIAL EXAMINATION ON THE 2011 MASSACHUSETTS TORNADOES

    On the afternoon of June 1, 2011, homes, businesses and property in portions of Western and Central Massachusetts suffered catastrophic damage as a result of severe weather conditions including tornadoes.  Recently, the Massachusetts Division of Insurance called a special examination of the top 25 home insurance companies and the Massachusetts Property Insurance Underwriting Association (“FAIR Plan”) for the purpose of reviewing and evaluating the processing of claims submitted as a result of the tornadoes. The report documents that of the 11,000+ claims submitted by owners of homes, businesses and vehicles and other property, more than 98% were processed within 120 days of the tornado.  Insurance payments to date total nearly $2 million, essential funds which are allowing claimants to rebuild their homes and their lives. 

    For a link to the full report, click here pdf format of    final-report-2011-tornadoes.pdf  .


  • PLAN OF LIQUIDATION FOR EASTERN CASUALTY INSURANCE COMPANY

    On May 1, 2012, the Supreme Judicial Court for Suffolk County approved the Plan of Liquidation filed by Joseph G. Murphy, Commissioner of Insurance of the Commonwealth of Massachusetts, as Trustee of the Eastern Casualty Liquidating Trust, successor to all of the assets and liabilities of Eastern Casualty Insurance Company. The Plan of Liquidation governs future proceedings in the liquidation of the Trust by providing claim determination procedures for the disposition of proofs of claim against Eastern Casualty, providing a claim amendment deadline for perfecting contingent or unliquidated claims, and specifying the applicable priorities of distribution. 

    To view a copy of the Court’s Order Approving the Plan of Liquidation, click here pdf format of    eastern-casualty-liquidation.pdf  .  For a copy of the Trustee’s Notice to Claimants of Eastern Casualty Insurance Company, click here pdf format of    trustees-notice-eastern-casualty.pdf  .


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    Office of Consumer Affairs and Business Regulation Undersecretary Barbara Anthony and Commissioner of Insurance Joe Murphy appeared on the Emily Rooney Show on WGBH Radio on Wednesday, May 16, 2012 to discuss the tornadoes that affected central and western Massachusetts on June 1, 2011 and the state' comprehensive response to those tragic events. Listen to the program here.


  • Emergency Regulations and Bulletin Issued

    On May 2, 2012, the Division of Insurance filed with the Secretary of the Commonwealth’s Regulations Division an emergency regulation, 211 CMR 153.00 pdf format of    Emergency Regulation 211CMR 153.00  , Continuity of Care Access to Comprehensive Cancer Centers, Pediatric Hospitals and Pediatric Specialty Units for Small Group Health Benefit Plans that Utilize Limited, Regional or Tiered Provider Networks.  

    The emergency regulation provides guidance and definitions for terms set forth in Chapter 61 of the Acts of 2012, which amended M.G.L. c. 176J effective May 1, 2012.  The Division also has issued Bulletin 2012-03 to instruct health insurance carriers regarding compliance with Chapter 61 and the emergency regulation.

    The Division will schedule and notice a public hearing on the emergency regulation in the near future.

    Limited, Regional or Tiered Network Plans and Service Areas



  • PSA: "Right Fit" Massachusetts Version

    "The Right Fit," a new national public service announcement from the NAIC uses humor to encourage consumers to make sure their insurance policies fit their specific needs.


  • Consumer Alert: Preparing for a Winter Road Trip, Tips and Reminders pdf format of 			Preparing for a Winter Road Trip


  • Patrick-Murray Administration's Division of Insurance and Office of Consumer Affairs and Business Regulation Encourage Preparedness in Advance of Hurricane Irene


  • Division of Insurance Contact Information

    The Division of Insurance has activated its consumer hotline number, (617) 521-7777 to handle any calls from homeowners seeking assistance. For additional questions on disasters and insurance claims, please read our disaster brochure

    Please refer to the listing of available insurer claims numbers pdf format of    claims_numbers.pdf  if you are having difficulty reaching your insurer.

    If your company is not on this list and you cannot find their contact information, you can call the Division of Insurance consumer hotline.

    Consumers with insurance concerns should contact the Division of Insurance at (877) 563-4467 or (617) 521-7794.

  • Tornados Cause Serious Damage in Western Massachusetts

    Western and Central Massachusetts were hit with tornadoes and strong thunderstorms Wednesday evening, creating significant damage to homes and property. Damage from a tornado is considered wind damage, and is covered by standard home insurance. The Division of Insurance has activated its consumer hotline number, (617) 521-7777 to handle any calls from homeowners seeking assistance. For additional questions on disasters and insurance claims, please read our disaster brochure

    Some insurers have given the Division of Insurance their claims numbers pdf format of    claims_numbers.pdf  for those individuals who are having difficulty reaching the insurer. If your company is not on this list and you cannot find their contact information, you can call the Division of Insurance hotline 617-521-7777

  • Consumer Alert: Public Insurance Adjusters (06/2011) pdf format of 			Consumer Alert: Public Insurance Adjusters...

    Many victims of the recent storm damage in western Massachusetts have asked about hiring public insurance adjusters. To learn more about Public Insurance Adjusters, read this consumer alert.

  • Changes To Massachusetts Surplus Lines Premium Fee Reporting

    CHANGES TO MASSACHUSETTS SURPLUS LINES PREMIUM FEE REPORTING
    Attention Surplus Lines Brokers: Recent revisions to M.G.L. c. 175, section 168 relative to the collection of Surplus Lines Taxes have necessitated changes to the Return of Business Reporting process. The changes are shown HERE
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  • Producer Licensing Announcement

    August 2, 2011

  • Consumer Alert: Change to Law for Buying Individual (Non-Group) Health Insurance (Dec-2010) pdf format of 			Consumer Alert: Change to Law for Buying...


  • Consumer Alert: Mandatory Health Insurance Coverage for Autism (Dec. 2010) pdf format of 			Consumer Alert: Mandatory Health Insurance...

    A new law requires that insured health plans cover certain services for the treatment of Autism Spectrum Disorder. Read the alert for for more information.

  • National Health Care Reform: What Does it Mean for Massachusetts?

    Read about the Patient Protection and Affordable Care Act of 2009 and how it affects Massachusetts' own health insurance laws.

  • Division of Insurance Online Services


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  • Better Rates for Better Drivers

    Massachusetts is now allowing auto insurers to compete for good drivers, giving consumer more choices than ever before. Competition results in better rates for better drivers across the Commonwealth. You can use our premium comparison website to see examples from each company and the range of premiums you could see if you shop around. When you are ready to actually shop for automobile insurance, use our step by step auto insurance shopping checklist. Print your copy HERE pdf format of    Shopping for Auto Insurance Step By Step  .

  • Small Group Health Insurance Rates

    Read about the Division's ongoing efforts to control dramatic increases in health insurance premiums faced by individuals and small businesses. Learn about recent decisions by the Division of Insurance and read materials from health care hearings held across the Commonwealth

  • Archive of DOI News & Updates