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About the Department of Telecommunications and Cable
- Regulates the telecommunications and cable industries in accordance with statutory obligations imposed by the Commonwealth of Massachusetts and the federal government
- Ensures consumers receive high quality communications at just and reasonable rates
- Promotes sustainable competition to increase consumer welfare for all Massachusetts residents
- Maintains and enforces consumer protections, consistent with the public interest, particularly where market forces alone are not sufficient to do so, including investigating and responding to inquiries and complaints from consumers and carriers
- Provides expert input into the development of telecommunications-related policies for the State
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Featured Content
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Resources for customers of telephone or cable providers
Lifeline and Link-Up Application
Consumer Alerts
File a complaint
Important information for consumers -
Resources for regulated companies
Register with the Department
File an annual return
Filing Instructions
File Room
Statutes and Regulations
Applications and forms
New dockets and filings -
Applications and Forms
Administration Division
Competition Division
Consumer Division
Legal Division
Our Organization
Key Resources
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DTC Contact Information:
1000 Washington Street
Suite 820
Boston, MA 02118-6500
For Consumer Complaints:
(800) 392-6066 or (617) 305-3531
For Administration: (617) 305-3580 - Directions to DTC
- Employment Opportunities