offered by
Department of Telecommunications and Cable

Telecommunications Services

Whether you need to file a complaint against a telephone provider or need help with Lifeline, we can help. If you’re interested in entering or exiting the market as a telecom provider or have questions about regulations and filings, then we can also help.

The Department oversees telecommunications providers in Massachusetts. We try to ensure that telecommunications companies provide their customers with reliable service at a reasonable cost. All local exchange carriers, interexchange carriers, operator service companies, competitive access providers, and payphone companies must register with us and make certain compliance filings.

What would you like to do?

Top tasks

File an annual return 
Register as a telecommunications provider 

All other tasks

Withdraw a telecommunications registration 
Find a registered telecommunications provider 
Find an interconnection agreement (ICA) 
File eligible telecommunications carrier (ETC) paperwork 
Register as a third party verification service provider 
Register as a payphone provider 

What you need to know

Stay connected during emergencies 
Residential billing and termination rules 
2017 ICC Filings 
Verizon Tariffs 
Area Code Map 

Additional Resources

Federal Communications Commission (FCC)
Massachusetts General Laws
Secretary of the Commonwealth of Massachusetts
Register for the Do Not Call Program to avoid telemarketing
Helpful Links
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