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DTC Consumer Information

Consumer Division Responsibilities

The Consumer Division is responsible for the enforcement of laws and regulations affecting Massachusetts telecommunications and cable customers. The Consumer Division’s mission is to protect consumers from unjust practices and to monitor the quality of service provided.

What would you like to do?

Top tasks

File a complaint against a telecom or cable provider  Apply for a discounted communications service through the Lifeline Program  Network Transformation: A Consumer Guide to the Copper to Fiber Transition 

All other tasks

Check your eligibility for the Lifeline Program  Find a registered telecommunications provider  Register for the Do Not Call Program to avoid telemarketing  Request an Outreach Event Speaker 

Consumer Resources and Guides

Residential Telephone Billing and Termination Rules  Slamming: Switching Your Telephone Company Without Permission  Lifeline Program  911 Surcharge Advisory  Consumer Rights for Cable Subscribers  Consumer protection and education  

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