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DTC Consumer Information

Consumer Division Responsibilities

The Consumer Division is responsible for the enforcement of laws and regulations affecting Massachusetts telecommunications and cable customers. The Consumer Division’s mission is to protect consumers from unjust practices and to monitor the quality of service provided.

What would you like to do?

Top tasks

File a complaint against a telecom or cable provider  911 Surcharge Advisory 

All other tasks

Lifeline Services  Check your eligibility for the Lifeline Program  Apply for a discounted communications service through the Lifeline Program  Register for the Do Not Call Program to avoid telemarketing  Find a registered telecommunications provider  Request an Outreach Event Speaker 

What you need to know

Massachusetts slamming information  Residential billing and termination rules  Local residential telephone service providers  Copper to Fiber Guide  Know your consumer rights as a cable subscriber  Consumer protection and education  

Federal Communications Commission (FCC) - Consumer Guides 

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