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Office of Consumer Affairs and Business Regulation (OCABR)

The Office of Consumer Affairs and Business Regulation protects and empowers consumers through advocacy and education, and ensures a fair playing field for the Massachusetts businesses its agencies regulate.

Featured Services

Resources for Massachusetts Consumers 
Home Improvement Contractor (HIC) Program 
Licenses Offered by OCABR Agencies 
Lemon Laws 
Data Breaches 

Contact Us

OCABR logo

Online

Press/Media Inquiries Only ocabr.communications@mass.gov
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Phone

Consumer Hotline 617-973-8787

Monday and Wednesday 9 AM - 3 PM

Toll-free consumer hotline 888-283-3757

Monday and Wednesday 9 AM - 3 PM

Address

1 Federal Street
Suite 0720
Boston, MA 02110-2012
Directions 

About Us

The Office of Consumer Affairs and Business Regulation, led by Undersecretary Layla R. D'Emilia, oversees the state’s Lemon Laws and Lemon Law Arbitration, Data Breach reporting, Home Improvement Contractor Programs, and the state’s Do Not Call Registry. We assist Massachusetts consumers, home improvement contractors, people seeking help with a recently purchased car, and businesses seeking to report a data breach or interested in the data breach notification law.

Our Organizations

We also oversee 5 regulatory agencies. Click to see which of our agencies below is best suited to address your concern or question!

Upcoming Events

  • Building Official Certification Committee Meeting - 8.5.25 

    One Federal Street, Room 6021 - Indigo Room, Boston, MA 02110-2012
    Tuesday, August 5, 2025
    9 a.m. - 1 p.m.
    This meeting will be held both in person and VIRTUALLY. See the details in the agenda.

  • Identity Theft & Fraud Prevention 

    71 Cleveland Ave., Braintree, MA 02184
    Tuesday, August 5, 2025
    10 a.m. - 11 a.m.
    Do you know what to do to keep your identity safe? Would you know what to do if you were the victim of identity theft?
See all events   for the Office of Consumer Affairs and Business Regulation

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Recent news & announcements

See all news and announcements   for the Office of Consumer Affairs and Business Regulation > Organization Sections > Content

Featured Topics

Building & Trades Licenses 

The state regulates building and trades related to construction work and similar projects. Learn about licensing rules in Massachusetts.

Learn More  about Building & Trades Licenses 

Division of Occupational Licensure Boards of Registration 

The Division of Occupational Licensure oversees 39 boards of registration licenses individuals and businesses in some 167 trades and professions.

Learn More  about Division of Occupational Licensure Boards of Registration 

Consumer Protection 

Massachusetts enforces laws to protect consumers from fraud, deception, and other unfair business practices.

Learn More  about Consumer Protection 

Related organizations

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