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Office of Consumer Affairs and Business Regulation

Auto Resources

Have questions about car buying, car selling, or what to do about problems with their car after the sale? Here's some of our most common inquiries.

Car buying and selling can be confusing. So we put together some information on the most common car questions we get asked about.

Please note, the OCABR cannot assist you with Registry of Motor Vehicle Services. For RMV related services, please visit www.mass.gov/RMV or call the RMV at (857) 368-8000.

What would you like to do?

Top tasks

Get compensation for a new car through the Lemon Law  Get compensation for a used car through the Lemon Law 

All other tasks

Bought a car from a private seller?   Apply for Lemon Law arbitration  

What you need to know

Service Contracts vs. Extended Warranties  Massachusetts Consumer Guide: Mechanics of Auto Repair  Frequently Asked Questions about Auto Insurance Claims  Buy Here/Pay Here Auto Financing  Used Leased Cars 

More Information

Related Services

Additional Resources

To file a complaint against a dealership, contact the licensing authority of the city or town where the vehicle is located
Perform RMV Services Online, such as renewing a license or registering your vehicle
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