Skip to main content

Become an Arbitrator for the Lemon Law Program

The Massachusetts Lemon Law Arbitration Program is designed to help resolve disputes between consumers and car dealerships or manufacturers, about recently purchased vehicles.

Skip table of contents

Table of Contents

You skipped the table of contents section.

Interested in becoming a Lemon Law Arbitrator? Read our FAQ.

What is the Massachusetts Lemon Law Arbitration Program? 

The Lemon Law protects consumers by requiring new and used car dealerships and manufacturers to cover the cost of repairs for certain defects that arise shortly after the purchase of a vehicle. The Office of Consumer Affairs and Business Regulation (OCABR) administers the Lemon Law Arbitration Program to resolve disputes between consumers and dealerships regarding the lemon law, and to determine if the standards for repurchase have been met, pursuant to 201 CMR 11.00 and M.G.L. c. 90 § 7N1/2 - 7N1/4. 

Who are Lemon Law Program Arbitrators? 

Arbitrators serve as neutral decision-makers in disputes between consumers and vehicle dealerships and manufacturers. They conduct hearings, review evidence, hear testimony, and render binding decisions.  

What are the benefits of becoming a Lemon Law Arbitrator? 

  • Develop professional skills: Enhance your legal, leadership, management, and communication skills through training and real-world experience.
  • Serve your community: Play a crucial role in resolving disputes and maintaining fair business practices.
  • Supplement your income: Receive $150 per case. 
     

What experience do I need? 

No previous arbitration experience is required. However, applicants should have a demonstrated ability in dispute resolution to ensure a smooth arbitration takes place. Additionally, applicants should have at least one of the following: 

  1. Minimum of 3 years of legal experience; or
  2. Affiliation with and accountability to a dispute resolution organization in existence for at least three years; or
  3. Appointment to arbitrate by a judicial or governmental body for at least 3 years. 
     

How are the arbitrators assigned to cases? 

Arbitrators are selected based on their expertise and availability. OCABR assigns arbitrators to cases, ensuring a fair and impartial process. Arbitrators cannot have a personal interest in the outcome of any hearing while they arbitrate cases. 

What types of disputes are handled? 

The Lemon Law Arbitration Program handles disputes related to the responsibilities of dealerships and manufacturers under the New and Used Vehicle Warranty Laws.  

How do I become a Lemon Law Arbitrator? 

Apply through the Commonwealth’s procurement system, COMMBUYS. You do not need to be on a state contract to become a Lemon Law Arbitrator. If you need help using COMMBUYS, contact osdhelpdesk@mass.gov or call 1-888-627-8283 or 617-720-3197 Monday – Friday, 8 AM-5 PM.   

We’re here to help. 

If you have questions about our Lemon Law Arbitration Program, please contact OCABRarbitrators@mass.gov. 

Help Us Improve Mass.gov  with your feedback

Please do not include personal or contact information.
Feedback