Mass Consumer Affairs Blog

Sometimes expectations about a purchased product or service fall short and you’re unsure of the next steps. If you are unable to resolve a complaint with a merchant, you may decide to take legal action which starts with a 30-Day Demand Letter.

This month, veterans are not the only ones taking advantage of exclusive discounts and offers for service men and women in honor of Veterans Day. Scammers are impersonating businesses and faking military credentials to swindle vulnerable consumers.

Fraudsters use the opportunity of natural disasters to take advantage of people impacted by the event and kindhearted individuals wanting to help. In the wake of severe weather, such as the recent Hurricane Ian, donation scams and aid fraud increase.

Last month the Baker Administration announced that eligible Massachusetts taxpayers will receive a tax rebate connected to their 2021 filings. Individuals should start seeing funds by check or direct deposit in November.

If you were a victim of a data breach, remain vigilant and continue to monitor your credit, secure your accounts, and consider placing a fraud alert on your credit report. Visit OCABR’s web resources for more information about the Breach Notification Law.

Fraudsters targeting school-aged consumers is on the rise, with the Federal Trade Commission (FTC) reporting that those under age 19 lost more than $50 million to scams in 2021.

A grandparent scam occurs when a fraudster targets an older individual stating that their grandchild is in trouble and demands wire transfers, gift cards, or cryptocurrency to save their family.

The Office of Consumer Affairs and Business Regulation wants consumers looking to skip paying extra fees by watching football games on free streaming sports sites to know the risk potential of an unsecure site.