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Office of Consumer Affairs and Business Regulation (OCABR)

The Office of Consumer Affairs and Business Regulation protects and empowers consumers through advocacy and education, and ensures a fair playing field for the Massachusetts businesses its agencies regulate.

Featured Services

Resources for Massachusetts Consumers 
Home Improvement Contractor (HIC) Program 
Licenses Offered by OCABR Agencies 
Lemon Laws 
Data Breaches 

Contact Us

OCABR logo

Online

Press/Media Inquiries Only ocabr.communications@mass.gov
Request a Speaker 

Phone

Consumer Hotline 617-973-8787

Monday and Wednesday 9 AM - 3 PM

Toll-free consumer hotline 888-283-3757

Monday and Wednesday 9 AM - 3 PM

Address

1 Federal Street
Suite 720
Boston, MA 02110-2012
Directions 

About Us

The Office of Consumer Affairs and Business Regulation, led by Undersecretary Layla R. D'Emilia, oversees the state’s Lemon Laws and Lemon Law Arbitration, Data Breach reporting, Home Improvement Contractor Programs, and the state’s Do Not Call Registry. We assist Massachusetts consumers, home improvement contractors, people seeking help with a recently purchased car, and businesses seeking to report a data breach or interested in the data breach notification law.

Our Organizations

We also oversee 5 regulatory agencies. Click to see which of our agencies below is best suited to address your concern or question!

Upcoming Events

  • Credit Card Skimming Devices 

    300 Hillside Ave., Needham, MA 02494
    Monday, October 27, 2025
    9:45 a.m. - 10:45 a.m.
    We use our credit and debit cards everywhere, which payment option is safest?

  • Identity Theft & Fraud Prevention 

    1822 Main Street, Brewster, MA 02631
    Wednesday, November 5, 2025
    3 p.m. - 4 p.m.
    Do you know what to do to keep your identity safe? Would you know what to do if you were the victim of identity theft?
See all events   for the Office of Consumer Affairs and Business Regulation

What would you like to do?

Featured Topics

Mass Consumer Affairs Blog 

Read the official blog of the Massachusetts Office of Consumer Affairs and Business Regulation.

MA Contractor Hub 

Visit the MA Contractor Hub, a mobile-friendly website for consumers and contractors.

Become an Arbitrator for the Home Improvement Contractor (HIC) Program 

The Massachusetts HIC Arbitration Program is designed to resolve disputes between homeowners and registered home improvement contractors.

Become an Arbitrator for the Lemon Law Program 

The Massachusetts Lemon Law Arbitration Program is designed to help resolve disputes between consumers and car dealerships or manufacturers, about recently purchased vehicles.

Price Accuracy Information 

The Massachusetts Item Pricing Law was written to ensure that food retailers remained consistent and accurate in how they charge consumers.

Mass Means Business 

Review the cuts and amendments to one quarter of all regulations under the oversight of OCABR and its agencies.

Recent news & announcements

See all news and announcements   for the Office of Consumer Affairs and Business Regulation > Organization Sections > Content

Related organizations

Office of Consumer Affairs and Business Regulation information

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