Slideshow Featured Content

  • Target Breach and Settlement

    Information for Consumers

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  • Preparation is Key to Weathering A Storm

    Taking time to prepare before weather hits will help you and you family.

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    Providing information about price transparency in health care.

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  • #EmpowerHC

    You can know the cost of your health care before seeing your doctor.

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  • Data Security

    Read our 2013 Data Privacy Report

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  • Have you seen this sticker?

    You deserve to know your Lemon Law rights!

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  • Hiring a home improvement contractor?

    Make sure any HIC you hire is registered in Massachusetts.

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  • "Tales from the Hotline"

    Here are some scams we’ve been hearing about.

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State Consumer Affairs Office Compares Cell Phone Plans, Offers Tips for Purchasing Wireless Service

BOSTON – Today, the Office of Consumer Affairs and Business Regulation released a survey of the top four nationwide cell phone carriers. The survey looked at various smartphone plans’ prices, the amount of data offered, and cancellation policies. More

Office of Consumer Affairs and Business Regulation Saves Massachusetts Consumers and Businesses over $6.3 Million

BOSTON - The Office of Consumer Affairs and Business Regulation and its agencies today announced they secured over $6.3 million for Massachusetts citizens through fines, settlements, and refunds in calendar year 2014. More

Massachusetts Consumer Protection Organizations Announce Top Consumer Issues of 2014

BOSTON - March 19, 2015 - Today Undersecretary John Chapman of the Office of Consumer Affairs and Business Regulation (OCABR) joined Attorney General Maura Healey, representatives from the Attorney General's Office, the Better Business Bureau, and the U.S. Postal Inspection Service to announce each agency's "Top 5" consumer issues of 2014 at a press conference in downtown Boston. The event highlighted the Baker-Polito Administration's efforts to coordinate the initiatives of consumer protection organizations to better serve the residents of Massachusetts. More

Consumers Should Use Registered and Licensed Professionals for Snow Damage Repairs

BOSTON - February 13, 2015 - With over six feet of snow fallen across Massachusetts and more forecasted for this weekend, the Office of Consumer Affairs and Business Regulation encourages homeowners to hire licensed and registered professionals to make repairs on storm-affected property. More

Office of Consumer Affairs Reminds Car Buyers to Do Research and Know Rights before Buying Vehicle

BOSTON - February 11, 2015 - With President's Day fast approaching and car dealerships advertising their holiday sales, the Office of Consumer Affairs and Business Regulation offers tips and advice to consumers looking to purchase a new or used vehicle. More

Department of Revenue and Office of Consumer Affairs Join Forces to Protect Taxpayers from Filing Season Tax Preparation Scams

BOSTON - February 5, 2015 - Massachusetts Revenue Commissioner Amy Pitter joins Consumer Affairs Undersecretary John Chapman to warn Massachusetts taxpayers that following a few sensible steps when choosing a tax preparer can make a very big difference.  Taxpayers are legally responsible for the information on their tax return, regardless of who prepares the return. More

Office of Consumer Affairs and Division of Insurance Encourage Preparedness in Advance of Snow Storm

BOSTON - January 26, 2015 - With parts of the state expecting as much as 30 inches of snow in the next two days, the Office of Consumer Affairs and the Division of Insurance are encouraging consumers to take proactive steps to protect their property from weather-related damage. More