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  • Mass Consumer Affairs Blog

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  • "Scam Logs"

    A monthly compilation of scam and fraud incidents across Massachusetts.

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  • Have you seen this sticker?

    You deserve to know your Lemon Law rights!

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  • Hiring a home improvement contractor?

    Make sure any HIC you hire is registered in Massachusetts.

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Massachusetts Division of Banks Provides Additional Funding for the Financial Education Innovation Fund

Increased Funding Will Support Spring 2016 Credit for Life Fairs.
Boston, MA - In June, the Baker-Polito Administration's Division of Banks (Division) partnered with the State Treasurer's Office to create the Financial Education Innovation Fund to provide an opportunity for high schools to develop or expand financial education fairs. More

Division of Insurance Holds Boston Listening Session on Home Insurance

Invites comment on affordability, availability, sales, and marketing.
Boston, MA (November 13, 2015) - The Massachusetts Division of Insurance will host an informational hearing on the marketing and sale of Massachusetts homeowners' insurance policies at 6:00 p.m. on Tuesday, November 17th at the Division's Boston office at 1000 Washington Street, First Floor, Hearing Room 1-E. More

Division of Banks, Attorney General's Office Take Part in FTC's 'Operation Collection Protection'

Today the Massachusetts Division of Banks (the Division) and Attorney General Maura Healey joined the Federal Trade Commission (FTC), the Consumer Financial Protection Bureau (CFPB), and numerous state attorneys general and regulatory agencies to announce 115 actions nationwide against illegal debt collection operations taken since the first of the year as part of Operation Collection Protection. More

Unlicensed Lenders to Refund Millions to Consumers Over Illegal Online Lending Scheme

AG Healey and Division of Banks Reach Settlement with Western Sky and CashCall; Entities Barred from Doing Business in Massachusetts 
BOSTON - Attorney General Maura Healey and the Division of Banks have reached a settlement agreement with small installment loan lenders, their affiliated companies, and owners, following allegations that these businesses made illegal, high-interest loans over the internet to thousands of consumers without proper license or registration to conduct business in Massachusetts. More

Home Refinancing Scam

With the Federal Reserve Bank expected to increase interest rates, many homeowners are considering refinancing their home. Scammers are taking advantage of this by offering cheap interest rates that require an upfront fee. They are also targeting homeowners who may be late on their mortgage payments. These fraudsters advertise refinancing “bargains” through email, flyers, and phone calls. They are demanding an upfront fee in order to “guarantee” the rate agreed upon. Once you agree and pay the fee the scammers disappear with your money. More

Division Of Insurance Holds Home Insurance Listening Sessions

BOSTON - The Division of Insurance will launch a series of informational hearings on the marketing and sale of homeowners' insurance policies in Massachusetts at the City Council Chambers of Lowell City Hall on Wednesday, October 21st at 2 pm. Five additional hearings will be held over the next two months. More

15 Million Consumers Impacted by T Mobile Data Breach

Massachusetts consumers may be at risk of identity theft in the latest national data breach. Cyber criminals were able to hack into personal information from a database of T-Mobile customers and applicants managed by Experian, a global credit and data company. More

Baker Administration Announces Over $3 million In Health Insurance Rebates For Small Businesses And Individuals

BOSTON - Individual consumers and small group employers in the Commonwealth will benefit from nearly $3.4 million in rebates from two of the state's health insurers, according to the state's Division of Insurance. More