Slideshow Featured Content

  • #EmpowerHC

    You can know the cost of your health care before seeing your doctor.

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  • Data Security

    Read our 2013 Data Privacy Report

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  • Have you seen this sticker?

    You deserve to know your Lemon Law rights!

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  • Hiring a home improvement contractor?

    Make sure any HIC you hire is registered in Massachusetts.

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  • "Tales from the Hotline"

    Here are some scams we’ve been hearing about.

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Patrick Administration Unveils Consumer Healthcare Transparency Campaign -

Consumers now able to find and compare procedure prices online
BOSTON - Monday, October 14, 2014 -  Patrick Administration officials today announced a healthcare transparency campaign aimed at educating consumers about new health insurance cost-estimator tools that allow them to shop around and compare prices of medical procedures. The "Get the Deal on Care" advertising campaign raises awareness of new health insurance cost-estimators, which allow Massachusetts consumers to compare the price of medical procedures before obtaining those services. More Information


Data Breaches Impacting Massachusetts Residents Increase in 2013 According to State Consumer Affairs Office

Target Data Breach Responsible for Spike in Number of Residents Affected
BOSTON - September 4, 2014 - Over a million Massachusetts residents had their personal information compromised last year according to a new report pdf format of 2013 Data Privacy Report
file size 1MB issued today by the state Office of Consumer Affairs and Business Regulation. The annual report, which comprehensively details the data breaches of Massachusetts consumers' personal information, shows that with excluding the Target data breach, the number of breach notifications increased from 2012 to 2013 while the actual number of residents impacted by the breaches dropped. More

National Study Finds Consumers Aware of Virtual Currency, but Have Concerns

One out of two surveyed knew about virtual currency, but only three percent have used it
BOSTON - August 27, 2014 - The Massachusetts Division of Banks, in collaboration with the Conference of State Bank Supervisors (CSBS), jointly released a national survey to study consumer awareness of virtual currency. During May 2014, more than 1,000 on-line consumers were polled about their knowledge and usage of virtual currency, including Bitcoin. More

In Wake of Shaw's/Star Market Data Breach, State Office of Consumer Affairs Offers Advice to Consumers on How to Protect Data

BOSTON - August 20, 2014 - Following reports that a data breach at supermarket giants Shaw's and Star Market potentially compromised the credit and debit card data of customers at their combined 78 locations in Massachusetts, the Office of Consumer Affairs and Business Regulation is offering information for consumers on how to protect their information from identity theft. More

Division of Insurance Updates the Regulation for Informed Consent by AIDS Patients in the Purchase of Insurance

BOSTON - August 15, 2014 - The Massachusetts Division of Insurance has announced its recent update of a regulation regarding how consumers’ personal medical information may be collected and applied by health and life insurers. More

Governor Patrick Swears-In Karen Charles Peterson as New Commissioner of Telecommunications and Cable

BOSTON - August 6, 2014 - Governor Deval Patrick today swore in Karen Charles Peterson as the new Commissioner of the Department of Telecommunications and Cable (DTC). She was officially appointed Commissioner on July 15. More

Mass. Office of Consumer Affairs and City of Lawrence Hold Consumer/Shred Day

Members of Public to Shred Personal Documents for Free
LAWRENCE - July 30, 2014 - Today, state and municipal officials gathered to remind consumers of the importance of protecting their personal data at the Mass. Office of Consumer Affairs Consumer/Shred Day in Lawrence. More