Slideshow Featured Content

  • Information For Revere Tornado Victims

    The Office of Consumer Affairs and Business Regulation reminds consumers to take these important steps before hiring a home improvement contractor

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  • #EmpowerHC

    You can know the cost of your health care before seeing your doctor.

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  • Moving? Things You Should Know

    Steps to take in figuring out the best options for moving

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  • Reliable Gas Stations in Massachusetts

    Summer Driving Tips

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  • DOI Issues Guidance to Insurance Carriers On Transparency

    The Division of Insurance is issuing this Bulletin regarding Section 206 of Chapter 224 of the Acts of 2012

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  • Consumer Affairs TV

    Watch the latest episode of Consumer Affairs, our community access cable TV show.

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  • Home Improvement Contractors

    Consumers: Find out how to find a contractor. Contractors: Learn how to become registered. More information for consumers and contractors is



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In Wake of Shaw's/Star Market Data Breach, State Office of Consumer Affairs Offers Advice to Consumers on How to Protect Data

BOSTON - August 20, 2014 - Following reports that a data breach at supermarket giants Shaw's and Star Market potentially compromised the credit and debit card data of customers at their combined 78 locations in Massachusetts, the Office of Consumer Affairs and Business Regulation is offering information for consumers on how to protect their information from identity theft. More

Division of Insurance Updates the Regulation for Informed Consent by AIDS Patients in the Purchase of Insurance

BOSTON - August 15, 2014 - The Massachusetts Division of Insurance has announced its recent update of a regulation regarding how consumers’ personal medical information may be collected and applied by health and life insurers. More

Governor Patrick Swears-In Karen Charles Peterson as New Commissioner of Telecommunications and Cable

BOSTON - August 6, 2014 - Governor Deval Patrick today swore in Karen Charles Peterson as the new Commissioner of the Department of Telecommunications and Cable (DTC). She was officially appointed Commissioner on July 15. More

Mass. Office of Consumer Affairs and City of Lawrence Hold Consumer/Shred Day

Members of Public to Shred Personal Documents for Free
LAWRENCE - July 30, 2014 - Today, state and municipal officials gathered to remind consumers of the importance of protecting their personal data at the Mass. Office of Consumer Affairs Consumer/Shred Day in Lawrence. More

Massachusetts Division of Banks Reimburses $865,000 to Consumers Affected by Shuttered Foreign Money Transmitter

BOSTON - July 21, 2014 - The Massachusetts Office of Consumer of Affairs and Division of Banks (Division) announced today that the Division has reimbursed approximately $865,000 to more than 430 Massachusetts consumers who were financially harmed as a direct result of InterTransfers, Inc.’s (InterTransfers) and its related company Global Money Remittance, Inc.’s (Global Money) failure to transmit funds received for remittance to foreign countries during March and April 2013. More

State Office of Consumer Affairs Hosts Consumer/Shred Day in Revere

Announces Results from ID Theft Protection and Credit Monitoring Services Survey; Promotes Shredding Personal Documents
REVERE – July 15, 2014 – In an effort to bring attention to identity theft protection and credit reporting, Undersecretary Barbara Anthony of the Office of Consumer Affairs and Business Regulation (OCABR) teamed up today with local elected officials at Consumer/Shred Day at Revere City Hall.  At the event, OCABR released the results of two surveys: the first survey looked at Identity Theft Protection services pdf format of ID Theft Protection Services Survey
and the second one dealt with websites that offer credit reports pdf format of Credit Report Website Survey
. The Office found that Massachusetts consumers can save significant money by doing some research into what services they should buy and ways that they can save. More

Division of Banks Orders Mortgage Research Center to Pay $750,000 for Working with Unlicensed Loan Originators

BOSTON – July 7, 2014 – The Massachusetts Office of Consumers Affairs’ Division of Banks (“Division”) announced today that it has entered into a comprehensive agreement with Missouri-based Mortgage Research Center LLC d/b/a Veterans United Home Loans (“Veterans United Home Loans”), a licensed mortgage lender and mortgage broker for conducting business with unlicensed mortgage loan originators. Under the terms of the agreement, the company has agreed to pay a $750,000 penalty to the Commonwealth. More

Patrick Administration Announces Over $10 million In Health Insurance Rebates For Small Businesses and Individuals

BOSTON – July 1, 2014 – The Patrick Administration today announced that citizens and small employers in the Commonwealth will benefit from nearly $10.4 million in rebates from seven of the state’s health insurers according to the state’s Division of Insurance. More

Patrick Administration Brings Second Annual #MAHousingWeek to Worcester

Division of Banks Awards $200,000 in Grant Money to Oak Hill CDC/ NeighborWorks HomeOwnership Center of Central Massachusetts
WORCESTER – Today, Housing and Community Development Undersecretary Aaron Gornstein and Division of Banks Commissioner David Cotney visited Worcester to award Oak Hill Community Development Corporation/NeighborWorks HomeOwnership Center of Central Massachusetts $200,000 in grant money to promote homeownership and economic growth in the region. More

Patrick Administration Brings #MAhousingweek to Springfield

Awards over $600,000 in Housing Grants to Community Housing Agencies
SPRINGFIELD – Today, Department of Housing and Community Development (DHCD) Undersecretary Aaron Gornstein joined Consumer Affairs and Business Regulation (OCA) Undersecretary Barbara Anthony to award $640,000 in housing grants to community housing agencies in Western Massachusetts. More