Slideshow Featured Content

  • Target Breach and Settlement

    Information for Consumers

    Learn More »

  • Preparation is Key to Weathering A Storm

    Taking time to prepare before weather hits will help you and you family.

    Learn More »

  • #EmpowerHC

    You can know the cost of your health care before seeing your doctor.

    Learn More »

  • Data Security

    Read our 2013 Data Privacy Report

    Learn More »

  • Have you seen this sticker?

    You deserve to know your Lemon Law rights!

    Learn More »

  • Hiring a home improvement contractor?

    Make sure any HIC you hire is registered in Massachusetts.

    Learn More »

  • "Tales from the Hotline"

    Here are some scams we’ve been hearing about.

    Learn More »


Consumers Should Use Registered and Licensed Professionals for Spring Repairs

As consumers greet the beautiful spring weather with enthusiasm and begin to plan their home repair and improvement projects, the Office of Consumer Affairs and Business Regulation (OCABR) reminds homeowners to hire licensed and registered professionals. More


Division of Banks Awards $1.3 Million in Foreclosure Education and Counseling Grants

BOSTON – The Baker Administration’s Office of Consumer Affairs and Business Regulation’s Division of Banks (Division) has awarded $1.3 million in grants to 11 regional foreclosure prevention centers and 10 individual/first-time homeownership centers across Massachusetts to better educate homebuyers on the benefits of homeownership and the risks of foreclosure. More


Secretary Ash Welcomes New Commissioner at the Division of Insurance

BOSTON – Monday, April 27, 2015 – The Executive Office of Housing and Economic Development is pleased to welcome Daniel R. Judson as Commissioner of Insurance, in the Office of Consumer Affairs and Business Regulations (OCABR). More


State Consumer Affairs Office Compares Cell Phone Plans, Offers Tips for Purchasing Wireless Service

BOSTON – Today, the Office of Consumer Affairs and Business Regulation released a survey of the top four nationwide cell phone carriers. The survey looked at various smartphone plans’ prices, the amount of data offered, and cancellation policies. More


Office of Consumer Affairs and Business Regulation Saves Massachusetts Consumers and Businesses over $6.3 Million

BOSTON - The Office of Consumer Affairs and Business Regulation and its agencies today announced they secured over $6.3 million for Massachusetts citizens through fines, settlements, and refunds in calendar year 2014. More
 


Massachusetts Consumer Protection Organizations Announce Top Consumer Issues of 2014

BOSTON - March 19, 2015 - Today Undersecretary John Chapman of the Office of Consumer Affairs and Business Regulation (OCABR) joined Attorney General Maura Healey, representatives from the Attorney General's Office, the Better Business Bureau, and the U.S. Postal Inspection Service to announce each agency's "Top 5" consumer issues of 2014 at a press conference in downtown Boston. The event highlighted the Baker-Polito Administration's efforts to coordinate the initiatives of consumer protection organizations to better serve the residents of Massachusetts. More