Slideshow Featured Content

  • Scam Alert

    Tax Season 2014: Beware Identity Theft and Other Scams

    Learn More »

  • About Target Corp. Data Breach

    Information for consumers about Target Corp. data breach

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  • Preparedness in Advance of Snow Storm

    State Office of Consumer Affairs and DOI Encourage Preparedness in Advance of Snow Storm

    Learn More »

  • DOI Issues Guidance to Insurance Carriers On Transparency

    The Division of Insurance is issuing this Bulletin regarding Section 206 of Chapter 224 of the Acts of 2012

    Learn More »

  • 2012 Data Privacy Report

    OCABR has released its annual data privacy report and has created a brochure for consumers to better protect their data.

    Learn More »

  • Consumer Affairs TV

    Watch the latest episode of Consumer Affairs, our community access cable TV show.

    Learn More »

  • Home Improvement Contractors

    Consumers: Find out how to find a contractor. Contractors: Learn how to become registered. More information for consumers and contractors is

    here

    .

    Learn More »

  • Project Credit Smarts

    In its third year, this program brings credit and debt education straight to college campuses.

    Find out more

    .

    Learn More »


Massachusetts Office of Consumer Affairs Hosts National Consumer Protection Week Conference

BOSTON - April 8, 2014 - Today the Office of Consumer Affairs and Business Regulation (OCABR) hosted the 24th annual National Consumer Protection Week conference at Suffolk University Law School. This year’s conference focused on the notion of consumer trust, including whether consumers can trust online reviews and the reasons why seniors are popular targets of scams. More


Division of Insurance Reaches Settlement to Keep Workers' Compensation Rates at Current Levels

BOSTON - Thursday, March 20, 2014 - The Massachusetts Division of Insurance (DOI) has reached a settlement with the Workers’ Compensation Rating and Inspection Bureau (WCRIB) and the Attorney General’s Office that calls for a zero percent overall average rate change, effective April 1, 2014. Businesses across the state will save about $77 million as a result of this settlement. More


Consumer Alert: Buy Bitcoins at Your Own Risk

Virtual currency is a high-risk payment option for consumers 
The Office of Consumer Affairs and Business Regulation advises consumers who may consider purchasing the digital or virtual currency Bitcoin to proceed with caution because of the high-financial risks involved. More


State Office of Consumer Affairs and Its Agencies Save Consumers and Businesses over $5.1 Million in 2013

BOSTON - March 12, 2014 - Today Undersecretary of Consumer Affairs and Business Regulation Barbara Anthony was joined by representatives from the Attorney General’s Office, the Better Business Bureau, and the U.S. Postal Inspection Service to announce each agency’s “Top 5” consumer issues of 2013 at a press conference in downtown Boston. More


Insurance, Debt Companies, Scams Top Massachusetts Consumer Issues of 2013

BOSTON - March 12, 2014 - Today Undersecretary of Consumer Affairs and Business Regulation Barbara Anthony was joined by representatives from the Attorney General’s Office, the Better Business Bureau, and the U.S. Postal Inspection Service to announce each agency’s “Top 5” consumer issues of 2013 at a press conference in downtown Boston. More


Notice of Public Hearing

The Special Commission on Dental Insurance, created pursuant to Section 164 of Chapter 38 of the Acts of 2013, will conduct a public hearing for the purpose of gathering comments and information, as well as to conduct its usual business. More