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  • Home Improvement Contractor Online Registration

    NEW! Online Registration for Home Improvement Contractors

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  • Consumer Updates

    Get our Consumer Updates and stay informed!

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  • Look here before you hire!

    OCABR identifies unregistered Home Improvement Contractors.

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  • Mass Consumer Affairs Blog

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  • data security

    Data Privacy and Security

    Your data and identity are valuable, so educate and protect yourself.

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  • Have you seen this sticker?

    You deserve to know your Lemon Law rights!

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  • Hiring a home improvement contractor?

    Make sure any HIC you hire is registered in Massachusetts.

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Office of Consumer Affairs and Business Regulation Goes Mobile To Register Home Improvement Contractors

Boston, MA (November 28, 2016) – The Office of Consumer Affairs and Business Regulation is partnering with the Massachusetts Retail Lumber Dealers Association to register home improvement contractors at locations across the Commonwealth. During the first week of December, Consumer Affairs staff members will be at lumber dealers and retailers throughout the state educating homeowners and contractors on the Home Improvement Contractor law and assisting contractors with registering or renewing a registration online. More

Settlement Against Unlicensed Predatory Lenders Yields 93 Percent Refund Rate And Payout Of 2.3 Million To Massachusetts Consumers

BOSTON, MA (November 22, 2016) Nearly 1,700 Massachusetts consumers who entered into small installment loan agreements with Western Sky Financial, LLC and CashCall, Inc. have been reimbursed $2.3 million collectively as the result of an October 2015 settlement agreement reached by the Attorney General’s Office and the Massachusetts Division of Banks. More

Customized Wheelchair Lemon Law Arbitration Program: Informational Listening Session

Monday, December 19, 2016
The Massachusetts Office of Consumer Affairs and Business Regulation (OCABR) and the Massachusetts Office of the Attorney General are seeking comments on a proposal to create a Wheelchair Lemon Law Arbitration Program within the Commonwealth under M.G.L. c. 93, §107 More

Division of Insurance to Hold Consumer Information Sessions on Long-Term Care Insurance Policies and Rates

Boston, MA (November 4, 2016) – The Massachusetts Division of Insurance has scheduled a series of information sessions this month to discuss Long-Term Care Insurance products, rates and its rate request review process. The regulatory agency recognizes that both nationally and in Massachusetts insurers that offer these products have made quite substantial rate requests in recent years. More

Expanded Eligibility for Grants Funding High School Credit for Life Fairs – Applications Now Being Accepted

Boston, MA (October 5, 2016) – The Massachusetts Division of Banks, in partnership with the State Treasurer’s Office, is expanding the eligibility criteria for the Financial Education Innovation Fund to support Credit for Life Fairs. More

Office of Consumer Affairs and Business Regulation Introduces Online Renewal for Home Improvement Contractors

Boston, MA (September 29, 2016) – The Office of Consumer Affairs and Business Regulation today announced the next step in its goal to modernize and simplify the Home Improvement Contractor registration requirement with the introduction of online registration renewal capabilities. More

Baker-Polito Administration Names Commissioner of Banks

Boston, MA (September 22, 2016) – Today Governor Charlie Baker appointed Terence A. McGinnis to Commissioner of the Division of Banks, a regulatory agency under the Office of Consumer Affairs and Business Regulation. Mr. McGinnis comes to the Executive Branch from Eastern Bank, where he served as General Counsel and Secretary of Massachusetts’ largest state-chartered bank since 2004. As Commissioner, McGinnis will now oversee the supervision of more than 200 banks and credit unions with total combined assets in excess of $400 billion. More

Office of Consumer Affairs and Business Regulation Hosts Cybersecurity for Financial Services Conference

Boston, MA (September 12, 2016) – The Massachusetts Office of Consumer Affairs and Business Regulation is partnering with law enforcement and security experts on Tuesday, September 13th to present best practices for achieving and maintaining effective cybersecurity for financial services companies. Cybersecurity is now a top priority of enterprise risk management, and one of the most challenging. More

State Treasurer’s Office and Division of Banks Announce High School Grant Recipients of The Financial Literacy Education Innovation Fund

Boston, MA State Treasurer Deborah B. Goldberg and the Division of Banks announced today the 2016-2017 recipients of Financial Education Innovation Fund grants, an initiative that provides capital to expand Credit for Life and financial education fairs in high schools across the Commonwealth. These awards are funded by a grant from the Division of Banks through settlements over alleged unlawful lending practices.More

Home Improvement Contracting: Nail Everything Down Before You Start!

By John Chapman
The Office of Consumer Affairs and Business Regulation is engaged this spring in a public awareness campaign for its Home Improvement Contractor Program. In the following article, Undersecretary John Chapman writes about the importance for homeowners to be aware of the steps they should be taking before hiring a registered home improvement contractor. More