Slideshow Featured Content

  • Home Improvement Contractor Online Registration

    NEW! Online Registration for new Home Improvement Contractors

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  • Consumer Updates

    Get our Consumer Updates and stay informed!

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  • Look here before you hire!

    OCABR identifies unregistered Home Improvement Contractors.

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  • Mass Consumer Affairs Blog

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  • data security

    Data Privacy and Security

    Your data and identity are valuable, so educate and protect yourself.

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  • Have you seen this sticker?

    You deserve to know your Lemon Law rights!

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  • Hiring a home improvement contractor?

    Make sure any HIC you hire is registered in Massachusetts.

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The Office of Consumer Affairs And Business Regulation Wants to Hear From You!

Five scheduled consumer listening sessions seek to hear what issues consumers are concerned with and their recommendations for improvements to consumer protections and rights. More

Attention Contractors:

New regulations governing the Home Improvement Contractor Registration and Arbitration/Guaranty Fund programs became effective June 3. Unofficial copies are available for review.

Office of Consumer Affairs and Business Regulation Introduces Online Data Breach Notification

Boston, MA (May 25, 2016) — The Office of Consumer Affairs and Business Regulation today announced the introduction of an electronic data breach submission portal aimed at simplifying the notification requirement for individuals and businesses by providing a standard form to collect specific information required by law relative to a data breach. More

Home Improvement Contracting: Nail Everything Down Before You Start!

By John Chapman
The Office of Consumer Affairs and Business Regulation is engaged this spring in a public awareness campaign for its Home Improvement Contractor Program. In the following article, Undersecretary John Chapman writes about the importance for homeowners to be aware of the steps they should be taking before hiring a registered home improvement contractor. More

Helping Small Businesses Get Started, Grow and Thrive

Consumer Affairs’ Agencies & Licensees Contribute to this Sector’s Vitality
Boston, MA (May 6, 2016) - In recognition of National Small Business Week, Undersecretary John Chapman of the Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation joined with representatives from the Massachusetts Association of Vocational Administrators, Eastern Bank and the Massachusetts Association of Insurance Agents at the Greater Lawrence Technical School in Andover to showcase some of the ways that the Office of Consumer Affairs’ regulatory agencies and their licensees help small businesses get started, grow and thrive. More

Massachusetts Consumer Protection Organizations Announce Consumer Priorities for 2016

Boston, MA (April 27, 2016) – Today Undersecretary John Chapman of the Office of Consumer Affairs and Business Regulation was joined at the Massachusetts State House by representatives from the Attorney General’s Office and the Better Business Bureau of Eastern Massachusetts to announce each organization’s consumer priorities in 2016. More