offered by
Office of Consumer Affairs and Business Regulation
related to
Lemon Laws

Customized Wheelchair Lemon Law

Owners of customized wheelchairs may apply for arbitration should their wheelchair be defective.

The Customized Wheelchair Arbitration program provides consumers who have paid some or all of the costs out of pocket for their purchase or lease of a new, but defective, customized wheelchair with the ability to settle disputes with the manufacturer.

First time? Start here.

Check eligibility 

What would you like to do?

Top tasks

Apply for customized wheelchair arbitration  
File a complaint with the AGO if the manufacturer, dealer or lessor fails to comply with the arbitrator’s decision to refund or replace the customized wheelchair 

Contact Information

Address

501 Boylston St, Suite 5100, Boston, MA 02116
directions 

Phone

Consumer hotline (617) 973-8787

Open M-F 9am-4:45pm.

Additional Resources

201 CMR 19: Customized wheelchair arbitration
Mass General Law Chapter 93, section 107
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