Customized Wheelchair Lemon Law | Mass.gov

offered by

Office of Consumer Affairs and Business Regulation

related to

The Customized Wheelchair Arbitration program provides consumers who have paid some or all of the costs out of pocket for their purchase or lease of a new, but defective, customized wheelchair with the ability to settle disputes with the manufacturer.

First time? Start here.

Check eligibility

Top tasks

Apply for customized wheelchair arbitration File a complaint with the AGO if the manufacturer, dealer or lessor fails to comply with the arbitrator’s decision to refund or replace the customized wheelchair

Contact Information

Address

501 Boylston St, Suite 5100, Boston, MA 02116

directions

Phone

Consumer hotline (617) 973-8787

Open M-F 9:00am-4:30pm.

More Information

201 CMR 19: Customized wheelchair arbitration

Mass General Law Chapter 93, section 107