Interested in becoming an HIC Arbitrator? Read our FAQ.
What is the Massachusetts HIC Arbitration Program?
Managed by the Office of Consumer Affairs and Business Regulation (OCABR), the Massachusetts HIC Arbitration Program is designed to resolve disputes between homeowners and registered home improvement contractors. It provides a fair and efficient process for resolving conflicts without going to court, pursuant to 18 CMR 14.00 and MGL c.142A.
Who are HIC Program Arbitrators?
Arbitrators serve as neutral decision-makers in disputes between homeowners and contractors. They schedule hearings, review evidence, hear testimony, and render binding decisions.
What are the benefits of becoming an HIC Program Arbitrator?
- Develop professional skills: Enhance your legal, leadership, management, and communication skills through training and real-world experience.
- Serve your community: Play a crucial role in resolving disputes and maintaining fair business practices.
- Supplement your income: Receive $150-$850 per case, depending on the details of the claim.
How are arbitration pay rates determined?
Payment for arbitration services is based on the size of the claim. Payment ranges from $150 for claims up to $1,999 to $850 for claims over $50,000. Additional payment may apply if the hearing extends beyond four hours.
The current rates through December 31, 2024 are:
| Amount of Claim | Arbitrator Fee |
|---|---|
| Up to $1,999 | $150 |
| Up to $4,999 | $300 |
| $5,000 to $9,999 | $350 |
| $10,000 to $24,999 | $450 |
| $25,000 to $49,999 | $600 |
| $50,000 + | $850 |
Starting on January 1, 2025, the pay rates will change to the following:
| Amount of Claim | Arbitrator Fee |
|---|---|
| Up to $9,999 | $500 |
| $10,000 to $24,999 | $750 |
| $25,000 to $49,999 | $1,000 |
| $50,000 + | $1,250 |
What experience do I need?
No previous arbitration experience is required. However, applicants should have a demonstrated ability in dispute resolution to ensure a smooth arbitration takes place. Additionally, applicants should have at least one of the following:
- Minimum of 3 years of legal experience; or
- Affiliation with and accountability to a dispute resolution organization in existence for at least three years; or
- Appointment to arbitrate by a judicial or governmental body for at least 3 years.
How are the arbitrators assigned to cases?
Arbitrators are selected based on their expertise and availability. OCABR assigns arbitrators to cases, ensuring a fair and impartial process. Arbitrators cannot have a personal interest in the outcome of any hearing while they arbitrate cases.
What types of disputes are handled?
The HIC Arbitration Program handles disputes related to home improvement contracts, including issues with workmanship, contract terms, and payment disputes.
How do I become an HIC Arbitrator?
Send a letter of interest and resume to OCABRarbitrators@mass.gov. If you have questions about the HIC Arbitration Program, please email us.