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Consumer Rights and Resources

Consumers have rights. Do you know yours?

Consumers have rights. Whether you are purchasing a used car, remodeling your kitchen, or returning a sweater, you are entitled to certain benefits, information, and protections.

What would you like to do?

Top tasks

Consumer Guide to Shopping Rights  Interested in learning more about consumer rights and programs? Request a Speaker from OCABR 

What you need to know

The Massachusetts Consumer Protection Law  Resolving a Consumer Complaint  30 Day Demand Letter  A Consumer Guide to Scams  Small Claims Court   Bankruptcy Information for Consumers 
Consumer Bill of Rights  Watch a short video on some of your consumer rights!  Local Consumer Programs 
Resources for Senior Citizens (English, PDF 85.7 KB)
Looking to file a complaint, but don't know who to direct it to? Check our list. (English, PDF 67.27 KB)

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