offered by
Office of Consumer Affairs and Business Regulation
related to
Consumer Protection

Consumer Rights and Resources

Consumers have rights. Do you know yours?

Consumers have rights. Whether you are purchasing a used car, remodeling your kitchen, or returning a sweater, you are entitled to certain benefits, information, and protections.

What would you like to do?

Top tasks

Consumer Guide to Shopping Rights 
Interested in learning more about consumer rights and programs? Request a Speaker from OCABR 

What you need to know

The Massachusetts Consumer Protection Law 
Resolving a Consumer Complaint 
30 Day Demand Letter 
A Consumer Guide to Scams 
Small Claims Court  
Bankruptcy Information for Consumers 

Additional Resources

Consumer Bill of Rights
Watch a short video on some of your consumer rights!
Local Consumer Programs
Resources for Senior Citizens (PDF 85.7 KB)
Looking to file a complaint, but don't know who to direct it to? Check our list. (PDF 67.27 KB)
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